Quality Assurance Manager

Summary

Oversees the conducting of operational audits, which provide verification of operating procedures and the development of quality control processes. Ensures compliance with all company directives and requirements.

Location:

Full‑time, Monday‑Friday 8am‑5pm at our Florence, SC location.
Government Clearance:
This position requires the ability to obtain a security clearance, which requires applicants to be a U.S. Citizen.

• Manages staff responsible for quality control activities, which provide accurate and timely data in assessing operations performance.
• Initiates and provides direction and quality focus in working directly with operational management in other functional departments to support quality improvement initiatives, training, developing auditing protocols/criteria and facilitating corrective and preventive action plans.
• Prepares reports and analysis of quality data and its impact on the organization.
• Assists with special review or focus auditing as requested by management.
• Monitors reports, quality processes, resources and improvement plans so that maximum efficiency, effectiveness and consistency are achieved in all assigned areas/functions and customer requirements and critical processes are met or exceeded.
• Interviews, hires and maintains adequate staff to respond to all business requirements.
• Manages staff performance to ensure productivity, quality and timeliness standards are met.
• Provides management oversight and assistance to staff with questions or problems.
• Manages employee/human resource issues and handles disciplinary action quickly and professionally.
• Provides input, influence and partnership with training areas in developing training initiatives with regard to ongoing quality performance data and error trends.
• Initiates and supports process improvement initiatives.
• Prepares and monitors departmental budget.
• Manages and reviews project management activities that include the development of project schedules, cost estimates, resource allocations, specifications and project reporting.
• Assists in the development of quality assurance plans for new business contracts and proposals.
• Creates and delivers highly effective quality assurance presentations for peers, management, partners and other audiences.

• Required education:
  Bachelor’s degree in Business, Healthcare, or another job‑related field.
• Required work experience:
  Five years of related operations or auditing experience, including either one year as a team lead or supervisor over related operations, quality management, assurance, or auditing functions OR one year of equivalent military experience in grade E4 or above.
• PGBA experience.
• Excellent leadership skills.
• Strong communication, negotiation, analytical, decision‑making, organizational, and time‑management skills.
• Excellent customer service and presentation skills.
• Strong business‑math skills with the ability to use complex mathematical or statistical concepts and calculations.
• Knowledge of related operations processing support systems.
• Ability to audit and prepare audit reports.
• Microsoft Office skills.

• 401(k) retirement savings plan with company match.
• Subsidized health plans and free vision coverage.
• Life insurance.
• Paid annual leave – the longer you work here, the more you earn.
• Nine paid holidays.
• On‑site cafeterias and fitness centers in major locations.
• Wellness programs and healthy‑lifestyle premium discount.
• Tuition assistance.
• Service recognition, incentive plan, and merit plan.
• Continuing education funds for additional certifications and certification renewal.
• SCA benefit requirements:
  Employees cannot opt out of health benefits under the Service Contract Act; supplemental pay is provided until benefits are enrolled 28 days after the hire date.

Blue Cross Blue Shield of South Carolina and our subsidiary companies maintain a continuing policy of nondiscrimination in employment to promote opportunities for persons regardless of age, race, color, national origin, sex, religion, veteran status, disability, weight, sexual orientation, gender identity, and genetic information. As a federal contractor, the company maintains affirmative action programs to promote employment opportunities for individuals with disabilities and protected veterans.

We are an Equal Opportunity Employer and provide reasonable accommodations to individuals with disabilities, pregnant individuals, and those needing accommodations for sincerely held religious beliefs, provided such accommodations do not impose an undue hardship on the Company. We participate in E‑Verify and comply with the Pay Transparency Nondiscrimination Provision.