Associate Manager, Retail

Madewell has crafted premium denim and foundational wardrobe pieces for men and women since 2006, focusing on quality, authenticity, and versatility.

As an Associate Manager, you are a key member of the leadership team responsible for ensuring profitability by fostering genuine customer connections, brand loyalty, and community engagement. You will provide feedback and coaching to maximize team performance, own a key area of the business, and step into other roles to maintain operational excellence.

• Collaborate with the Store Director as a shared business owner, maximizing profitability across the brand.
• Own your designated division of responsibility (Visual Merchandising, Operations, HR, Service & Selling, etc.).
• Manage store operations, systems, and technology while ensuring accountability.
• Support the Store Director with recruiting, training, and development efforts.
• Partner with the management team to curate a collaborative working environment for all associates.
• Ensure the team exceeds goals and provides best‑in‑class customer service.
• Develop innovative ways to engage the community and build loyalty through events.
• Step into a variety of roles on the sales floor, if needed.

• Have 3+ years of full‑time retail management experience with a similar scope.
• Passionately support our brand, customers, and teams.
• Stay up to date with current fashion trends and industry developments.
• Embrace teamwork, flexibility, and courtesy while executing tasks.
• Innovate and champion new ideas while navigating uncertainty, demonstrating strong problem‑solving skills.
• Have scheduling flexibility, including nights, weekends, and holidays.
• Must be able to bend, reach, stretch for product, and lift, carry, and move at least 40 pounds (18 kilos).

• Competitive base pay and bonus programs.
• Up to 60% discount on branded product from J.Crew, J.Crew Factory, and Madewell.
• Competitive Paid Time Off (PTO) plan, including paid holidays.
• 401(k) plan with company matching donations.
• Medical, dental, prescription, vision, and life insurance.
• Entertainment, travel, fitness, and mobile technology discounts.

Hourly range: $29.25 – $36.50, based on geographic location, experience, and internal equity considerations.

J.Crew Group is proud to affirmatively provide equal opportunity to all associates and qualified applicants without regard to race, color, religion, national origin, citizenship, age, sex, marital status, ancestry, legally protected physical or mental disability, veteran status, gender identity, sexual orientation, or any other basis protected under applicable law. The company is deeply committed to diversity, equity, and inclusion and welcomes applicants of all backgrounds.