Bench - Assistant Guest Service Mgr
Listed on 2026-09-22
-
Retail
Retail Associate/ Customer Service, Customer Service Rep, Cashier
Overview
To gain the skills, knowledge, and expertise to be considered a successful Guest Service Manager. To supervise and ensure that every guest receives the fastest and most pleasant checkout experience possible through consistent execution and maintenance of Lowes Foods’ Guest Service Standards and Policies. Supervise and perform all functions related to sales related assets. Assume the duties of the Department Manager in their absence.
We are excited to announce that Lowes Foods Store 283 Indian Land, SC will open Fall 2025! The store will be packed with all our Guests’ favorite concepts that we can’t wait to share with this community! Indian Land was recently voted a best small town in South Carolina. It’s short 20-minute drive to Charlotte, NC and offers the best of small town feel with easy access to the hustle and bustle of city life!
Indian Land has several parks for nature lovers, and breweries for those who love to socialize. And, with major sports teams and venues in Charlotte, there’s plenty to do!
- a. Ensures that the front porch standards detailed in the No Noticeable Wait policy are met at all times.
- b. Works with the Store Manager and Guest Service Manager to ensure that the schedule is written to provide the desired level of service within the established labor guides.
- c. Trains cashiers to call additional hosts to the front porch as dictated by guest needs and established daily call-up list.
- d. Handles guests and hosts requests, refunds, loans, pickups, voids, and check approvals promptly, and professionally.
- e. Ensures front porch is clean, neat, and clutter free at all times and that the parking lot is free of debris and excessive carts.
- f. Acts as a positive role model for all front and hosts in speech, manner, dress, hygiene, and integrity.
- g. Ensures all unused check lanes are blocked off when not in use.
- h. Monitors and enforces all other front porch policies related to Asset Protection and Shrink Control.
- a. Provides training and direction to hosts not meeting the front porch standards.
- b. Communicates to the guest service manager, problem areas and hosts not meeting performance standards.
- c. Provides constant on-the-job feedback to front porch hosts about performance to maintain front porch service level.
- a. Prepare weekly cash report and accompanying documentation.
- b. Maintain sales related information.
- c. Process invoices and transfers as assigned.
- d. Process beer/wine payments.
- a. Prepare bank deposits according to policy.
- b. Handle payroll check approval/cashing according to company policy.
- c. Ensure that an accurate daily cash count is completed.
- d. Process guest needs such as money orders, stamps, lottery tickets, etc.
- e. Process returned checks according to policy.
- a. Ensure the security of the cash office and store funds.
- b. Maintain accountability standards of cashier tills.
- c. Maintain supplies needed for front porch and cash office.
- a. Monitor and analyze the Operator Activity Report.
- b. Perform surprise cashier till audits, detail tape audits, and accuracy checks according to policy.
#LI-KG1
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).