Account Manager

ACCOUNT MANAGER – FULL-TIME, EXEMPT SHIFT: 8:30 AM - 5:30 PM EST, Monday-Friday, occasional evening or weekend support may be required based on business needs.

LOCATION:

Territory Based (Must Reside Within Assigned Territory)
Med Streamline is transforming senior healthcare through innovative technology solutions that help monitor residents, reduce hospitalizations, and support quality care outcomes. We are seeking a highly organized, relationship-focused Account Manager to support our facility partners throughout the assigned territory.

This role is ideal for a self-starter who enjoys working independently, building strong customer relationships, solving technical challenges, and spending significant time in the field. The Account Manager serves as the primary point of contact for assigned facilities, ensuring equipment performance, customer satisfaction, staff training, operational support, and customer retention.

This is a territory-based position requiring regular travel throughout the assigned region, with occasional travel outside the territory as business needs dictate. Candidates must possess a valid driver's license, reliable transportation, and active automobile insurance.

Essential Functions Customer & Facility Support
• Serve as the primary liaison between assigned facilities and Med Streamline, ensuring exceptional customer support and satisfaction.
• Build and maintain strong relationships with facility leadership, nursing staff, CNAs, and other key stakeholders.
• Conduct regular facility visits throughout the assigned territory to assess operational needs, support customers, and ensure successful utilization of Med Streamline services.
• Provide training, education, and ongoing support to facility staff regarding Med Streamline equipment and processes.
• Identify customer needs, concerns, and opportunities for improvement, communicating recommendations to internal teams.

Equipment & Technical Support
• Perform routine inspections, troubleshooting, maintenance, and minor repairs of Med Streamline equipment to ensure optimal performance.
• Work directly with facility staff to identify, diagnose, and resolve equipment-related issues in a timely manner.
• Manage and process technical support tickets in accordance with company protocols.
• Assess equipment condition, performance, and expected lifespan, providing recommendations for repair or replacement as needed.
• Monitor spare parts and equipment inventory levels and coordinate replenishment and equipment distribution.
• Coordinate replacement equipment, parts, and service requests to minimize operational disruptions.

Territory Management & Operations
• Manage multiple facility accounts across an assigned territory, ensuring consistent service and support.
• Maintain regular communication with facility leaders regarding operational updates, equipment needs, and service enhancements.
• Request and coordinate equipment shipments, installations, replacements, and inventory transfers as necessary.
• Provide regular reports to leadership regarding customer feedback, training opportunities, operational concerns, equipment performance, and inventory needs.
• Collaborate with Operations, Logistics, Clinical, Customer Success, and other internal departments to ensure effective service delivery.

Continuous Improvement & Business Growth
• Identify opportunities to improve customer outcomes, operational efficiency, and equipment utilization.
• Maintain a proactive, solution-oriented mindset when addressing customer and operational challenges.
• Support customer retention and business growth through exceptional relationship management and service delivery.
• Adapt effectively to changing priorities, schedules, and business needs in a fast-paced environment.
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