Account Specialist, Financial Operations & Support

Account Specialist, Financial Operations & Support

At Barnes & Noble Education ("BNED") we are dedicated to making tomorrow a better, more inclusive, and smarter world by servicing all who work in education. As a leading solutions provider for the education industry, we are committed to driving affordability, accessibility, and achievement at hundreds of academic institutions nationwide by ensuring millions of students are equipped for success in the classroom and beyond.

Together, our teams work to elevate lives through education.

To support this mission, we are seeking an Account Specialist, Financial Operations & Support to help ensure the accuracy, efficiency, and effectiveness of our accounts receivable operations. In this role, you will manage assigned provider accounts, ensure billing accuracy, and support the timely collection of outstanding receivables. You will serve as a key point of contact for provider partners, building strong relationships while resolving billing inquiries, reconciling account discrepancies, and supporting compliance with contractual obligations.

Through proactive account management and close cross-functional collaboration, you will help maintain accurate financial records, strengthen collections performance, and contribute to the overall success of the Financial Operations & Support function.

• Manage assigned provider accounts to support the timely collection of outstanding receivables.
• Serve as the primary point of contact for provider partners regarding billing inquiries, payment status, and account-related questions.
• Develop and maintain positive working relationships with provider partners to facilitate timely payment and resolve billing or account issues.
• Perform First Day (FD) and First Day Complete (FDC) pre-billing reconciliations and post-billing invoice corrections to ensure billing accuracy and compliance with contractual requirements.
• Monitor account activity, outstanding balances, and payment status, following up on overdue invoices and resolving issues that may delay payment.
• Investigate and resolve billing discrepancies, payment variances, invoice adjustments, and other account-related issues to ensure accurate account balances and timely collections.
• Assist with account reconciliations and billing corrections to support accurate financial reporting and customer invoicing.
• Maintain accurate account documentation, payment records, and supporting financial information in accordance with company policies and audit requirements.
• Adhere to established accounting controls, financial procedures, and organizational policies.
• Collaborate with cross-functional teams to identify process improvements that enhance billing accuracy, operational efficiency, and accounts receivable performance.
• Support departmental initiatives and perform other duties as assigned.

• Associate's degree preferred or an equivalent combination of education and relevant experience.
• 2+ years of experience in accounts receivable, billing, financial operations, customer account management, or a related field preferred.
• Knowledge of accounts receivable, billing, reconciliation, customer account management, and collection processes. Familiarity with Inclusive Access, Equitable Access, First Day, or First Day Complete programs is preferred.
• Strong customer service, communication, analytical, and problem-solving skills with exceptional attention to detail.
• Ability to manage multiple priorities, build effective working relationships, and work independently in a fast-paced environment.
• Proficiency with Microsoft Office applications, including Excel; experience with ERP or financial management systems preferred.

We believe your success is our success, so our benefits package is designed specifically to support you in every aspect of your life. At BNED, we offer a variety of programs and resources to support the physical, mental, and financial well-being of our employees by offering a competitive total rewards package for full-time employees, which includes medical, dental, and vision plans, 401k with an annual discretionary match, life insurance, commuter benefits, paid time off with paid holidays, and a broad range of other benefits.

The hiring range for this position is $23-25 per hour. This range represents the base salary only, in good faith at the time of posting. Actual compensation will be determined based on factors such as relevant experience, skills, and qualifications.