Head of Customer Engagement

Ask IT Consulting Inc. visualizes itself as a leader in IT services and staffing in coming years. With strong dedication and commitment of our employees, we would surpass all our competitors establishing the wider channel of media marketing building a better connection with clients.

Major Duties and Responsibilities

• Establish, nurture and grow client relationships within existing US client portfolio and across new opportunities on pre-agreed Life Sciences accounts
• Evaluate and manage strategic business leads, initiatives, partnerships and/or collaborations - both as standalone organization, as well as in collaboration with wider Accenture accounts
• Direct opportunities from idea to contract sign-off, and ensure client satisfaction at the highest level. This includes active contribution from a commercial perspective, as well as strategic direction and operational support during this process
• Contribute to the overall strategic commercial direction of boomerang, and remain aligned with all other regions to ensure a unified offering and messaging
• Develop a growth strategy focused both on financial gain and customer satisfaction
• Promote the company’s products/services addressing or predicting clients’ objectives
• Present to and consult with management on business trends with a view to developing new services, products, and distribution channels.
• Work with internal teams to plan and develop RFPs/proposals that speaks to the client’s needs, concerns, and objectives
• Direct accountability for achieving sales targets in terms of sales ($$) and year-on-year growth consistent with overall business growth objectives

• Must have +5 years’ experience in digital marketing, preferably in pharmaceutical/medical and/or healthcare sector
• Must have +5 years of progressive experience in business development managing accounts of +$1m
• Demonstrated ability to acquire and grow a client base, client retention skills
• Ability to both control opportunities from an eagle-eye perspective, as well as to roll up sleeves and contribute to operational tasks
• Direct experience working for a digital agency, and in-depth knowledge of web and content management, digital metrics and analysis across channels, design thinking and promotional activities