Medical Dispatcher - Call Taker Per Diem Mobile Health, Florham Park

Overview

Atlantic Health System is seeking a per-diem Medical Dispatcher I (Call Taker) to work for Ambulance part of Atlantic Health System. The Atlantic Mobile Health Dispatcher I is an integral part of the Emergency Medical Services Department supporting BLS Transport, MAV & Critical Care Operations. The dispatcher handles intake and processing of transport requests and scheduling transports and appointments to meet patient and customer needs through superior communication and customer service skills.

The dispatcher utilizes multiple phone lines, six computer screens and wall monitors containing information from CAD systems, billing systems, and payment collection screens. Coordination with Dispatchers, Hospital Liaisons, Clients, Patients, Customer Service Coordinators, Social Workers and Hospital Staff in the region ensures safe operations and the necessary logistical support for the mission. The ideal candidate is committed to safety, detail oriented, and able to function well in a fast-paced, dynamic environment where solving problems is essential.

• Effectively prioritizes channels and assigns emergency and non-emergency medical transport requests to appropriate vehicles and personnel (SCTU, BLS and MAV) to ensure a smooth transition and workflow from request to scheduling and through pick up or emergent response
• Dispatches vehicles in a timely manner
• Makes accurate moment-to-moment decisions regarding scheduling pickups and rearranging the current plan to accommodate exceptions and emergencies
• Performs ongoing demand analysis of engaged and available vehicles to ensure operational efficiency and customer satisfaction with transports
• Balances the needs of the customer and the company when making critical transport decisions
• Ensures compliance with state, federal and insurance regulations relating to ambulance transports when scheduling and managing transports
• Maintains timely and accurate tracking of all vehicles engaged in transports and assigns based on vehicle location and availability
• Performs status checks on crews verifying engagement, availability, safety and progress in transport
• Uses CAD Dispatch system to review trip requests, schedule transports to assure timely response and resource utilization
• Keeps trip requests organized and prioritizes trips for appropriate sequence dispatch when emergencies develop
• Communicates trip assignment and monitoring information to crew; maintains professional demeanor, voice tone and respect in all communications
• Prepares, completes and distributes reports stating progress, issues, problems and statistics for review
• Performs basic data entry and demonstrates ability to learn new computer programs; performs some advanced data entry when necessary
• Attends communication meetings and education sessions
• Performs call taker duties when work schedule or demand requires

Minimum Education: High school diploma or equivalent required

• Customer service and call taking/call center training courses preferred
• Basic Tele-Communicator (BTC) and NJ EMD preferred

At Atlantic Health System, our promise to our communities is that anyone who enters one of our facilities will receive the highest quality care delivered at the right time, at the right place, and at the right cost. This commitment is echoed in the respect, development and opportunities we provide to our more than 20,000 team members. Headquartered in Morristown, New Jersey, we are a leading non-profit health care system with multiple facilities and sites of care including Morristown Medical Center, Overlook Medical Center, Newton Medical Center, Chilton Medical Center, Hackettstown Medical Center, Goryeb Children's Hospital, Centra State Healthcare System, Atlantic Home Care and Hospice, Atlantic Mobile Health and Atlantic Rehabilitation.

Atlantic Health System offers a competitive and comprehensive Total Rewards package that supports the health, financial security, and well-being of all team members. Offerings vary based on role level; below is a general summary with role-specific enhancements highlighted:

• Medical, Dental, Vision, Prescription Coverage
• Life & AD&D Insurance
• Short-Term and Long-Term Disability
• 403(b) Retirement Plan with Employer match
• PTO & Paid Sick Leave
• Tuition Assistance, Advancement & Academic Advising
• Parental, Adoption & Surrogacy Leave
• Backup and On-Site Childcare
• Well-Being Rewards
• Employee Assistance Program (EAP)
• Fertility Benefits, Healthy Pregnancy Program
• Flexible Spending & Onsite Commuter Accounts
• Miscellaneous benefits

EEO STATEMENT:
Atlantic Health System, Inc. is an equal employment opportunity employer and federal contractor or subcontractor and abides by applicable laws to protect applicants and employees from discrimination in hiring, promotion, discharge, pay, fringe benefits, job training, classification, referral, and other aspects of employment.

Atlantic Mobile Health is a non-profit corporation dedicated to providing fast air and ground…