Receptionist, Customer Service​/HelpDesk

Position

Receptionist – JLL, Florham Park, NJ

As a Receptionist at JLL, you will serve as the welcoming face of our organization, creating exceptional first impressions for guests, employees, and visitors and maintaining smooth daily operations.

• Enthusiastically welcome guests, anticipate their needs, and assist with arrival, office orientation, and departure while maintaining a warm, welcoming personality regardless of volume or time of day.
• Track and manage all visitor traffic including vendors, visiting employees, and guests; print visitor badges and coordinate security access cards for employees and vendors.
• Manage parking and vehicle logs, records, and coordinate event guest arrivals with professionalism and attention to detail.
• Handle incoming and outgoing courier services, packages, and mail while maintaining accurate records and efficient distribution.
• Support employee on‑boarding and off‑boarding tracking processes in collaboration with team members.
• Multi‑task efficiently in a fast‑paced environment while maintaining impeccable attention to detail to ensure accuracy across all front‑desk operations.
• Collaborate with team members to identify trends in guest services, develop best practices, and create streamlined processes that enhance the overall guest experience.

• Minimum 2 years of previous customer service related experience.
• Fluency in English and local language with excellent professional communication skills.
• Proven ability to multi‑task effectively while maintaining consistent, elevated guest experiences and accuracy.
• Proficiency in a range of information technology tools and platforms.
• Physical ability to adequately perform required job functions including lifting up to 40 lbs, bending, and moving in a manner that performs tasks safely and in accordance with approved methods.
• Flexibility and positive attitude in managing shifting daily priorities and high volumes of guests.
• Demonstrated confidence, professionalism, responsiveness, and exceptional customer service skills.

• Passion for creating experiences that go beyond expected service standards.
• Initiative to proactively address guest needs and answer questions without prompting.
• Personal knowledge of office services, spaces, and amenities to help guests feel welcomed and productive.
• Experience supporting facilities management or annual management plans with key performance indicators.
• Ability to perform ad hoc facilities assignments as needed.
• Strong organizational skills with experience managing multiple administrative systems simultaneously.

Florham Park, NJ – On‑site. Monday – Friday, 8:00 AM – 4:30 PM.

Position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.

$45,400.00 – $65,600.00 USD per year.

• 401(k) plan with matching company contributions
• Comprehensive Medical, Dental & Vision Care
• Paid parental leave at 100% of salary
• Paid Time Off and Company Holidays
• Early access to earned wages through Daily Pay

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at . This email is only to request an accommodation.

Please direct any other general recruiting inquiries to our Contact Us page.

In accordance with the Arizona Civil Rights Act, criminal convictions are not an absolute bar to employment.

In accordance with Illinois Law, applicants are not obligated to disclose sealed or expunged records of conviction or arrest.

This position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job‑related convictions will be considered and will not automatically disqualify the candidate.

Accepting applications on an ongoing basis until a candidate is identified.