More jobs:
Reactivation & Retention Specialist; Customer Success
Job in
Florham Park, Morris County, New Jersey, 07932, USA
Listed on 2026-08-28
Listing for:
PCS Wireless
Full Time
position Listed on 2026-08-28
Job specializations:
-
Customer Service/HelpDesk
Customer Success Management, Customer Service Rep -
Sales
Customer Success Management
Job Description & How to Apply Below
PCS Wireless is seeking a Customer Success & Retention Specialist in Florham Park, NJ to strengthen relationships and reduce attrition. You will proactively re-engage dormant accounts, understand declines, and coordinate with Sales to transition reactivated customers back to Sales representatives.
The role requires a strong customer mindset, persistence, curiosity, and the ability to build trust while addressing underlying issues behind changes in customer activity. Equal opportunity employer.
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