Collection Specialist

Collection Specialist

• Pay Rate: $23.00/hour (on W2)
• Contract Length: 3 Months
• Location:
  
  Florham Park, NJ 07932
• Work Hours:
  
  Hybrid | Monday – Friday 8:00 AM – 5:00 PM

Raise is currently hiring a contract team member on behalf of our client. They’re expanding their team to meet growing needs, making this a unique opportunity to work with an industry leader.

The Collections Specialist is responsible for the collection of outstanding accounts receivable dollars from the existing client base and all other aspects of collections, resolving customer billing problems and reducing accounts receivable delinquency. Your superior customer service, collections, and relationship-building skills, along with a keen troubleshooting and problem-solving mindset, will be challenged (and rewarded) while collaborating with customers. Must have the ability to work effectively in a fast-paced environment, be highly motivated, and be action-oriented.

Strong time management and organizational skills are a must

• Daily review of AR aging and monitoring the delinquent status of accounts and following up as necessary to keep accounts current.
• Update customer accounts with detailed notes regarding the collection process and disputes.
• Make outbound collection calls and communicate effectively via email in a professional manner while keeping and improving customer relations.
• Resolve client-billing problems and rescue accounts receivable delinquency, applying good customer service in a timely manner.
• Identify issues contributing to delinquency and elevate them as appropriate.
• Review and monitor assigned accounts and all applicable collection reports.
• Provide timely follow-up on payment arrangements.
• E-mail correspondence to customers to encourage payment of delinquent accounts.
• Ability to identify discrepancies and collaborate professionally within the organization.
• Perform other duties as assigned.

• The ideal candidate for this position will have prior corporate business-to-business collections experience.
• Associate degree or higher in Business or equivalent preferred.
• Experience with People Soft, Net Suite, and Sage ERP systems is preferred.

• The ideal candidate will have 2-4 years of prior experience as a collection specialist or similar role.
• Strong communication, problem-solving, and analytical skills required.
• Ability to work independently and to adapt to a fast-changing environment.
• High proficiency in Microsoft Office including Excel, Word, and Outlook.
• Experience with Collection Software (People Soft, Net Suite).
• Must have attention to detail with an eye for accuracy and work well under pressure to meet deadlines.
• Creative, self-disciplined, and capable of identifying and completing critical tasks independently and with a sense of urgency.

We strive to build teams that reflect the diversity of the communities we work in. We encourage all qualified applicants to apply, including people from traditionally underrepresented groups such as women, visible minorities, Indigenous peoples, people identifying as LGBTQ2SI, veterans, and people with visible/nonvisible disabilities.

We have a dedicated webpage for accommodations where you can learn more about what we offer, and request accommodation: (Use the "Apply for this Job" box below)./accommodations