Patient Service Representative

Job Title

Patient Service Representative

As a Surgical Scheduler, you will serve as the primary point of contact for patients, ensuring a seamless and positive experience both in person and over the phone. Your role involves greeting patients courteously, managing their appointments, and addressing their inquiries promptly. You will handle insurance verifications, coordinate surgical schedules, and ensure all procedures are accurately scheduled.

• Greets patients, customers and family in person and by phone in a courteous and timely manner.
• Ensures patient arrival according to schedule and updates patient arrival time when necessary.
• Proficient knowledge and understanding of insurance.
• Collection of patient co-pays and outstanding balances.
• Offers and assists patients with questionnaires dependent on procedure.
• Works to resolve all customer issues regardless of the source of the problem by determining and mobilizing the resources required to address the concern.
• Schedules and reschedules all exams and appointments.
• Maintains receptionist and patient waiting areas clear of unnecessary clutter and debris.
• Stocks reception area with needed supplies.
• Maintains a consistent level of productivity.
• Organizes tasks in an efficient manner.
• Communicates proactively with provider offices, technologists, and leadership.

• Proficient in customer service and medical terminology.
• Ability to verify insurance and manage medical scheduling.
• Tech-savvy.
• High school diploma or GED.

• Organized and able to show initiative.
• Strong communication skills and reliability.
• Personable with excellent customer service skills.
• Team player with the ability to learn quickly.

This is a Contract to Hire position based out of Florham Park, NJ.

The pay range for this position is $21.00 - $26.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre‑tax and Roth post‑tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long‑term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type:
This is a fully onsite position in Florham Park,NJ. Final date to receive applications:
This position is anticipated to close on Mar 13, 2026.

Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 30,000 consultants and more than 4,500 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing due to a disability, please email actalentaccom for other accommodation options.