Junior Encompass Administrator & IT Support Specialist
Job in
Florham Park, Morris County, New Jersey, 07932, USA
Listed on 2026-08-04
Listing for:
The Money Store
Full Time
position Listed on 2026-08-04
Job specializations:
-
IT/Tech
Systems Administrator, HelpDesk/Support, IT Support, Technical Support
Job Description & How to Apply Below
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Junior Encompass Administrator & IT Support SpecialistFull Time Florham Park, NJ, US
2 days ago Requisition
Junior Encompass Administrator & IT Support Specialist
About the RoleWe're looking for a Junior Encompass Administrator & IT Support Specialist to support our mortgage technology and office IT systems. This hybrid role combines hands-on administration of Ellie Mae Encompass with tier-1 and tier-2 help desk support, making it a great fit for someone who wants to build specialized mortgage-tech experience alongside broad IT generalist skills.
Key Responsibilities Encompass Administration- Manage user accounts, security roles, and persona settings in Encompass
- Troubleshoot loan folder access, user login issues, and workflow blocks
- Assist senior admins with custom fields, input forms, and business rules
- Run standard reports and pipeline views for loan officers and processors
- Test system updates and patches in a staging environment before production deployment
- Provide tier-1 and tier-2 technical support for hardware, software, and network issues
- Set up workstations, laptops, phones, and peripherals for new hires
- Troubleshoot Microsoft 365, Active Directory, email, and printer connectivity
- Document IT support tickets, resolutions, and asset inventory clearly
- Escalate complex server, network, or security issues to senior IT staff
Skills & Qualifications
- Experience:1-3 years of IT support experience, including at least 1 year supporting Ellie Mae Encompass
- Technical Knowledge:Working understanding of mortgage loan life cycles and Encompass configuration
- IT
Skills:
Hands-on experience with Windows OS, Microsoft 365, and Active Directory - Communication:Strong customer service, problem-solving, and documentation skills
- Education:High school diploma required;
Associate's or Bachelor's degree in IT or a related field preferred
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