Director of Infrastructure

Steward Partners Global Advisory is an employee-owned, full-service leading independent private financial services firm, with professionals delivering multifaceted financial solutions and comprehensive service to our clients and their families.

Steward Partners Global Advisory caters to family, institutional and multigenerational investors delivering comprehensive wealth planning and investment strategy implementation, professional asset management services, private banking, institutional consulting, international advisory and business solutions. We pride ourselves on delivering wide-ranging client service with an unwavering commitment to excellence.

The Infrastructure Manger is responsible for the strategy, delivery, security, resiliency, and operational excellence of Steward Partners' enterprise technology infrastructure and support services.

This role leads the teams and partners responsible for Help Desk operations, Microsoft Azure, Microsoft 365, Microsoft Entra identity services, enterprise networking, security operations, backup and recovery services, and disaster recovery capabilities. The Senior Director develops and executes infrastructure strategies that support the firm's growth, cybersecurity objectives, operational resiliency, and advisor experience initiatives.

The role oversees a blended workforce consisting of employees, managed service providers, and offshore contractors and serves as a key technology partner to leadership across Operations, Information Security, Compliance, and business functions. The successful candidate will ensure that technology services remain secure, reliable, scalable, compliant, and aligned with the needs of a growing financial services organization.

• Provide leadership and oversight for enterprise technology infrastructure, including Azure, Microsoft 365, Microsoft Entra, networking, endpoint management, backup and recovery services, and disaster recovery capabilities.
• Ensure technology platforms are secure, resilient, scalable, and aligned with business objectives.
• Develop and maintain infrastructure standards, operational procedures, and technology roadmaps.
• Lead infrastructure modernization, automation, operational improvement, and cloud transformation initiatives.
• Oversee enterprise network operations, infrastructure monitoring, system availability, performance management, and operational support functions.

• Oversee Help Desk and Support Center operations to ensure a high-quality technology experience for advisors and associates.
• Establish service levels, support standards, and operational performance metrics.
• Drive continuous improvement in service delivery, user satisfaction, service automation, and operational efficiency.
• Ensure effective support coverage through a combination of internal staff, managed services, and offshore resources.
• Provide executive oversight of managed Security Operations Center (SOC) services and enterprise security monitoring capabilities.
• Oversee SIEM platforms and security monitoring solutions supporting cloud, identity, network, endpoint, and infrastructure services.
• Ensure appropriate infrastructure controls support cybersecurity, regulatory compliance, disaster recovery, and business continuity objectives.
• Oversee backup, restoration, recovery testing, resiliency planning, and disaster recovery programs.
• Partner with Information Security and Compliance teams to manage technology risk and support regulatory requirements.
• Manage strategic technology vendors, managed service providers, SOC providers, and offshore contractors.
• Establish service expectations, governance processes, performance standards, and service level agreements.
• Ensure third-party partners effectively support Steward Partners' operational and strategic objectives.
• Foster effective collaboration, knowledge transfer, accountability, and operational consistency across globally distributed teams.
• Develop and execute the enterprise infrastructure strategy and multi-year technology roadmap.
• Lead, mentor, and develop infrastructure teams and future technology leaders.
• Manage budgets, licensing, vendor contracts, and technology investments.
• Provide regular reporting and recommendations to executive leadership regarding technology performance, risks, opportunities, and strategic initiatives.

Skills, Experience &

Qualifications:

• Bachelor's degree in Information Technology, Computer Science, Engineering, or a related discipline.
• 12+ years of progressive technology infrastructure and operations experience.
• 5+ years leading enterprise infrastructure, cloud services, networking, technology operations, or technical support organizations.
• Demonstrated experience managing geographically distributed teams, managed service providers, and offshore contractors.
• Deep expertise with:
• Microsoft 365
• Backup & Recovery Platforms
• Disaster Recovery Solutions
• IT Service Management Platforms
• Demonstrated…