It Support Technician

Our client is seeking an IT Support Technician to join their team that will be responsible for providing onsite support to internal end-users and handle all requests related to Windows/PC issues, Microsoft Office, Exchange, Active Directory, Group Policies, Microsoft Entra administration, applications/software installation. Setting up, configuring, deploying, and troubleshooting hardware/devices.

• Install, configure, maintain, repair, upgrade, and troubleshoot PC workstations, laptops, printers, network equipment, telecommunications systems, software, and databases used by the company.
• Provide technical support and problem resolution for hardware, software, network, and system issues for all users, either in person or remotely.
• Work with hardware vendors, software vendors, and service providers to diagnose, troubleshoot, and resolve technical issues.
• Responding to and resolving tickets through a ticketing system.
• Provide recommendations on desktop, laptop, virtualization, and network configurations to support business needs.
• Software deployment and endpoint management.
• Diagnose and resolve hardware, software, and connectivity issues in a timely and professional manner.
• Configure, administer, and maintain application, file, print, and network servers, including domain controllers and Microsoft 365 email and collaboration systems.
• Experience supporting Office 365 (Outlook troubleshooting, user issues).
• Managing user accounts and access (user provisioning, password resets, access support, and basic security practices) via Active Directory.

Desktop, Support, Troubleshooting, Active directory, Windows, Customer service, Hardware, Technical support, O365, Deployment, Imaging, Help desk, Outlook, Office 365, Hardware support, Help desk support, Windows 10, Phone support, Hardware/software, Mobile device, Microsoft, Microsoft office, Desktop hardware, Customer support, Hardware troubleshooting, Service desk, Troubleshooting hardware

Desktop,Support,Troubleshooting,Active directory,Windows,Customer service,Hardware,Technical support,O365,Deployment,Imaging,Help desk,Outlook,Office 365,Hardware support

• Must possess advanced critical thinking skills.
• Ability to develop and write technical documentation.
• Excellent self-organization and time management skills.
• Deliver high-quality customer service in a front-facing support role.

Intermediate Level

This is a Contract to Hire position based out of Florham Park, NJ.

The pay range for this position is $25.00 - $31.25/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully onsite position in Florham Park,NJ.

This position is anticipated to close on Aug 14, 2026.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance:
Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector:
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI):
We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.