Director, Retirement Plan Administration

• Are you passionate about building high-performing teams while strengthening strategic partnerships within the retirement industry?
• Do you enjoy leading through complexity, influencing business outcomes, and developing solutions that improve the client and partner experience?
• Are you looking for an opportunity to combine your leadership expertise, retirement plan knowledge, and relationship management skills to drive organizational success?

If so, this may be the opportunity you've been searching for.

As the Director, Retirement Plan Administration, you will provide strategic leadership for a team responsible for supporting retirement plan administration activities. You will ensure the successful delivery of operational, compliance, and relationship management services while fostering strong partnerships that contribute to client retention and business growth.

This role requires a leader who can balance operational excellence with strategic thinking, driving continuous improvement while maintaining a strong focus on partner satisfaction, compliance, risk management, and employee development. As a trusted leader, you will collaborate across Retirement Services and the broader organization to influence strategy, solve complex problems, and ensure exceptional service delivery.

• Develop and execute strategic objectives that support Retirement Services business goals and partner relationship strategies.
• Lead operational initiatives focused on enhancing service delivery, scalability, compliance, and partner satisfaction.
• Evaluate business performance and identify opportunities to improve efficiency, effectiveness, and overall customer experience.
• Prepare, analyze, and present business performance metrics, trends, and strategic recommendations to senior leadership.
• Manage departmental budgets, resource allocation, and operational planning activities.

• Provide executive oversight of retirement plan administration activities, including regulatory and operational processes.
• Ensure appropriate controls, procedures, and practices are maintained to support compliance and risk management objectives.
• Guide teams supporting Form 5500 filing activities, non-discrimination testing, operational corrections and related retirement plan administration functions.
• Monitor key performance indicators and compliance measures to ensure service commitments and regulatory obligations are met.
• Partner with internal stakeholders to proactively identify and address operational risks.

• Lead, coach, and develop leaders and team members while fostering a culture of accountability, collaboration, and continuous improvement.
• Establish clear performance expectations and measurable goals aligned with organizational priorities.
• Conduct performance reviews, provide ongoing feedback, and create development opportunities that support employee growth and career progression.
• Develop succession plans and mentor future leaders within the organization.
• Manage staffing strategies, workforce planning, talent acquisition, employee engagement and retention initiatives.

• Lead transformational initiatives that improve processes, tools, workflows, and service delivery models.
• Partner with cross-functional teams to implement strategic projects and organizational changes.
• Leverage data, feedback, and performance metrics to identify opportunities for operational improvement.
• Promote innovation and encourage teams to develop solutions that improve partner and client experiences.
• Participate in enterprise initiatives, task forces and strategic projects that support ADP's long-term growth objectives.

• 8+ years of experience in Retirement Services, retirement plan administration, fiduciary services, compliance consulting, relationship management, or a related field.
• 5+ years of leadership experience with demonstrated success leading managers, consultants or professional teams.
• Deep understanding of qualified retirement plan administration, ERISA regulations, fiduciary responsibilities and retirement industry operations.
• Experience working directly with TPAs, financial advisors, fiduciary service providers, plan sponsors or other retirement…