Senior Specialist, Order to Cash (OtC) Operations

Job Description The Position The Order to Cash (OtC) Operations Sr. Specialist – US Market Access Operations is responsible for managing and optimizing the end-to-end order to cash process, with a focus on overseeing accuracy of the third-party logistics (3PL) provider. This role involves overseeing the timely and accurate processing of customer orders, ensuring effective invoicing, managing accounts receivable, and maintaining strong relationships with customers and internal stakeholders.

The Senior Specialist will also be tasked with analyzing and improving current processes, implementing best practices, and ensuring compliance with company policies and regulations. The ideal candidate possesses strong analytical, problem-solving, and organizational skills, with meticulous attention to detail and proficiency in ERP systems and Microsoft Office Suite. Exceptional communication and interpersonal abilities allow them to build and maintain robust relationships with customers, internal stakeholders, and 3PL partners.

They are proactive, self-motivated, and capable of working both independently and collaboratively to optimize the order to cash process and enhance customer satisfaction.

• Oversee the order to cash process, including order management, invoicing, collections, and cash application, in coordination with 3PL providers.
• Ensure timely and accurate processing of customer orders, invoices and returns, working closely with 3PL partners to manage inventory and fulfillment.
• Manage accounts receivable, including monitoring aging reports and following up on outstanding payments.
• Develop and maintain strong relationships with customers, internal stakeholders, and 3PL partners to resolve issues, improve processes, and collaborate with closely-related teams.
• Perform monthly audit responsibilities in cooperation with finance partners.
• Analyze current processes and identify areas for improvement.
• Apply DSCSA (Drug Supply Chain Security Act) knowledge to field customer requests, support product launch activities, and complete required documentation, such as HDA forms.
• Ensure compliance with company policies, procedures, regulatory requirements, and 3PL agreements.
• Collaborate with cross-functional teams and 3PL partners to optimize the order to cash cycle and enhance customer satisfaction.

• Bachelor’s degree in Finance, Accounting, Business Administration, Supply Chain Management, or related field.
• At least 5 years of experience in order to cash, accounts receivable, or related roles, with experience in managing 3PL partnerships.
• Strong understanding of order to cash processes, 3PL integration, DSCSA (Drug Supply Chain Security Act) and best practices.
• Excellent analytical, problem-solving, and organizational skills.
• Strong communication and interpersonal skills, with the ability to manage relationships with 3PL partners.
• Proficiency in ERP systems, 3PL management systems, and Microsoft Office Suite (particularly Excel).
• Ability to work independently and as part of a team.
• Experience with wholesaler/distributors and specialty pharmacies is highly desirable.
• Order to Cash experience with customers is desirable.
• Working knowledge of DSCSA policies/procedures is desirable.

Organon delivers ingenious health solutions that enable people to live their best lives. We are a $6.5 billion global healthcare company focused on making a world of difference for women, their families and the communities they care for. We have an important portfolio and are growing it by investing in the unmet needs of Women’s Health, expanding access to leading biosimilars and touching lives with a diverse and trusted portfolio of health solutions.

Our Vision is clear: A better and healthier every day for every woman.

For more information about personal rights under Equal Employment Opportunity, visit: EEOC Poster EEOC GINA Supplement OFCCP EEO Supplement OFCCP Pay Transparency Rule Organon is an Equal Opportunity Employer. We are committed to fostering a culture of inclusion, innovation, and belonging for all employees and job applicants. We ensure all…