Client Experience Associate

Position Overview

Client Experience Associate (Bilingual in Spanish preferred). Located at PNC's Florida City Branch, 33009 S Dixie Highway, Florida City, FL 33034.

• Deliver a unique customer experience aimed at improving customer financial wellbeing and creating loyalty while increasing share of wallet. Process a variety of customer interactions. Educate customers on alternatives available for their financial interactions. Identify banking opportunities during the customer interaction and refer as appropriate.
• Identify opportunities through meaningful conversations with customers, making appropriate referrals to branch staff.
• Perform lobby engagement activities to connect with customers and position PNC products to meet their needs. Educate customers on options for managing financial transactions by leveraging technology, tools and resources.
• Apply product and procedural knowledge to solve customer's problems.
• Adhere to all policies and procedures, demonstrating sound judgment within established limits. Ensure teller and branch daily operations and maintenance transactions are completed in an efficient and accurate manner.
• Support proactive sales conversations through internal and outbound interactions with a defined sales process including service to sales, teller interactions, and effective lobby engagement, ultimately elevating client loyalty.
• Support customer loyalty and help grow customer share of wallet through a differentiated customer experience. Apply basic product and procedural knowledge to help identify, mitigate and resolve customer problems effectively to drive customer loyalty.

• Customer Focused – Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
• Managing Risk – Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

Required:

Bilingual in Spanish preferred.

Preferred

Skills:

Accountability, Banking, Branch Banking, Client Loyalty, Customer Experience (CX), Customer Service, Identifying Opportunities, Leveraging Technology, Proactive Sales.

Preferred

Competencies:

Accuracy and Attention to Detail, Banking Products, Digital Awareness, Effective Communications, Fraud Detection and Prevention, Managing Multiple Priorities, Matrix Management, Problem Solving, Understanding Customer Needs.

Work Experience:

Typically less than 1 year of related experience. No degree required; a combination of education, job specific certification(s) and experience may be considered.

No required certification(s) or license(s).

PNC offers a comprehensive range of benefits, including medical/prescription drug coverage with a Health Savings Account, dental and vision options; employee and spouse/child life insurance; short and long‑term disability protection; 401(k) with PNC match, pension, and stock purchase plans; dependent care reimbursement; back‑up child/elder care; adoption, surrogacy, and doula reimbursement; educational assistance; robust wellness program with financial incentives. Paid time off includes maternity and/or parental leave;

up to 11 paid holidays each year; 9 occasional absence days each year; 15‑25 vacation days each year, depending on career level and years of service.

If an accommodation is required to participate in the application process, please contact us via email at  Include 'accommodation request' in the subject line, your name, the job  (R226387), and your preferred method of contact. Applicants may also call 877‑968‑7762 and say 'Workday' for accommodation assistance. All information will be kept confidential and used only as required.

PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law. This position is subject to Section 19 of the FDIA and SAFE Act and/or FINRA regulations prohibiting hiring individuals with certain criminal history.

Refer to the California Consumer Privacy Act Privacy Notice to understand how PNC may use or disclose your personal information in our hiring practices.