Personal Banker

Position Overview

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success.
As a Personal Banker (Bilingual in Spanish preferred), you will be based at PNC’s Florida City Branch, 33009 S Dixie Highway, Florida City, FL 33034.

• Acquires and deepens the branch customer base through proactive sales and service activities. Manages the customer experience by identifying opportunities to improve financial wellbeing. Collaborates with ecosystem partners to grow customer share of wallet. Positions PNC solutions to drive new revenue and loyalty.
• Drives proactive sales conversations through internal and outbound interactions with a defined sales process including outbound calling, service to sales, teller interactions, appointment setting and effective lobby engagement, ultimately elevating client loyalty. Delivers a full PNC conversation with every client interaction to identify appropriate PNC solutions. Leverages ecosystem partnerships as well as community centers of influence to acquire, expand and retain relationships.
• Creates customer loyalty and grows customer share of wallet through a differentiated customer experience. Performs lobby engagement activities to connect with customers and position PNC products to meet their needs. Educates customers on options for managing financial transactions by leveraging technology, tools and resources.
• Applies product and procedural knowledge to identify, mitigate and solve customer problems effectively to drive customer loyalty.
• Manages risk through adherence to all policies and procedures, demonstrating sound judgment within established limits. Demonstrates heightened scrutiny to identify and avoid loss. Participates in branch daily operations, ensuring they are completed efficiently and accurately.
• PNC employees are expected to be customer focused and adept at assessing and managing risk to support PNC’s Enterprise Risk Management Framework.

• Preferred
  
  Skills:
  
  Accountability, Banking, Client Loyalty, Customer Experience (CX), Customer Service, Identifying Opportunities, Leveraging Technology, Proactive Sales.
• Competencies:
  
  Banking Products, Digital Awareness, Effective Communications, Managing Multiple Priorities, Matrix Management, Problem Solving, Prospecting, Retail Lending, Selling, Understanding Customer Needs.
• Work Experience:
  
  At least 3+ years in a related role. Associates degree or equivalent required; comparable combinations of experience and certification may be considered.
• Education:
  
  No degree required.
• Certifications & Licenses:
  None required.

Benefits include medical and prescription drug coverage (with Health Savings Account), dental and vision options, employee and spouse/child life insurance, disability protection, 401(k) with PNC match, pension and stock purchase plans, dependent care reimbursement, educational assistance, wellness programs, paid time off including maternity/parental leave, holidays, vacation days, and other perks based on eligibility.

PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status or other legally protected categories. PNC is committed to reasonable accommodations for applicants and employees with disabilities.