Strategic Account Lead

Overview

About Carrier

Carrier Global Corporation, global leader in intelligent climate and energy solutions, is committed to creating innovations that bring comfort, safety and sustainability to life. Through cutting-edge advancements in climate solutions such as temperature control, air quality and transportation, we improve lives, empower critical industries and ensure safe transport of food, lifesaving medicines and more. Since inventing modern air conditioning in 1902, we lead with purpose: enhancing the lives we live and the world we share.

We continue to lead because of our world-class, inclusive workforce that puts the customer at the center of everything we do. For more information, visit  or follow on Carrier social media at Carrier.

About This Role

Leads service delivery for mission-critical data centers ensuring uptime and contract compliance

Manages multi-site service contracts, aligning maintenance with strict customer procedures

Proactively identifies risks and drives cross-functional resolution before escalation

Maintains strong customer presence and ensures accurate invoicing and receivables management

Operational Ownership & Service Execution

• Primary operational contact ensuring fulfillment of contractual and service obligations
• Coordinates preventive and corrective maintenance execution with field teams across multiple sites
• Identifies risks impacting uptime and coordinates mitigation across service, engineering, and operations
• Delivers consistent, accurate service performance data and reports to foster transparency

• High School Diploma or GED
• 2+ years of experience in account management

• Experience in mission-critical operations and high-availability environments
• Strong customer leadership
• Data-driven analysis
• Problem-solving, and execution discipline
• Experience with scheduling and Salesforce

The annual salary for this position is between $64,500.00 - $ annually. Factors which may affect pay within this range include, but are not limited to, skills, education, experience, and other unique qualifications of the successful candidate.

This position may be entitled to short-term cash incentives, subject to plan requirements.

Employees are eligible for benefits, including:

• Health Care Benefits
  :
  Medical, Dental, Vision;
  Wellness incentives
• Retirement Benefits
• Time off and Leave
  :
  Paid vacation days, up to 15 days; paid sick days, up to 5 days; paid personal leave, up to 5 days; paid holidays, up to 13 days; birth and adoption leave; parental leave; family and medical leave; bereavement leave; jury duty leave; military leave; purchased vacation
• Disability
  :
  Short-term and long-term disability
• Life Insurance and Accidental Death and Dismemberment
• Tax-Advantaged Accounts
  :
  Health Savings Account;
  Health Care Spending Account;
  Dependent Care Spending Account
• Tuition Assistance

To learn more about our benefits offering, please  Work with us | Carrier Corporate

The specific benefits available to any employee may vary depending on state and local laws and eligibility factors, such as date of hire and the applicability of collective bargaining agreements.

Carrier is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status or any other applicable state or federal protected class. Carrier provides affirmative action in employment for qualified individuals with a disability and protected veterans in compliance with section 503 of Rehabilitation Act and the Vietnam Era Veterans  Readjustment Assistance Act.

If you require a reasonable accommodation to complete the application process, participate in an interview, or otherwise engage in the hiring process, please contact us at C We will make every effort to meet your needs in accordance with applicable laws.

Applications will be accepted for at least 3 days from Job Posting Date: 16 July 2026

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Technology-enabled tools may support parts of the recruitment process, with oversight by people.