Accounts Receivable Associate

Hilton Sandestin Beach Billing Assistant

At Hilton Sandestin Beach, we believe that exceptional service begins with an exceptional team. To deliver the best experiences for our guests, we seek out talented individuals who share our passion and vision. Our team members are the driving force behind everything we do, and their dedication is what allows us to create memorable moments for every guest. By joining Hilton Sandestin Beach, you become part of a community of leaders focused on your personal growth and long-term success.

What We Offer:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Free daily meal service (lunch or dinner)
• Health insurance
• Paid time off
• Vision insurance

About the Role:

Assists in processing billing for hotel guests and group functions. Answer general guest/group inquiries, disputes, and billing reconciliations. Assists in tasks necessary at end of month to complete monthly close process.

Essential Functions:

• Completes group/wedding billing which includes daily posting of charges and preparation of deposit, prepayment, and final invoices.
• Researches and responds to any questions and disputes from clients regarding the final invoice. Follows up on outstanding invoices and apply appropriate corrections and/or late fees when necessary.
• Executes an equal percentage of billing productivity as the other accounts receivable associate and maintains billing timeframe of 7-10 days after group departure and no more than 10-14 days after group departure.
• Promptly answers telephone calls (emails, faxes, etc.), greets callers in a positive and professional manner, listens to internal and external customers to understand inquiries and requests – provides accurate information and prompt assistance, including correcting charges and providing guest with appropriate documentation.
• Updates contract files and assign member numbers for spa memberships. Communicates with Spa Member Coordinator.
• Scans and saves electronic group files according to format and record retention in a timely manner
• Runs daily/weekly A/R reports and research items that exceed aging standards and report to Controller and Director of Accounting. Prepares monthly A/R spreadsheets for forecasting adjustments, commissions, etc.
• Files and processes reports generated daily by night audit, verification of all epayments, charge tickets, credit card tickets, registration cards, management of file box storage/records between office and on property storage.

Supportive Functions:

In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, at the discretion of the manager based on the particular requirements of the hotel.

• Assists office in other administrative duties as needed (special projects, filing & scanning)
• Performs other duties as requested by the Controller and/or Director of Accounting
• Attendance required to assist with end of month closing, regardless of day of week until closing checklist is completed or dismissed by Controller and/or Director of Accounting

Job Knowledge, Skills, and Abilities:

The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of skills and abilities.

• Possesses excellent communication skills, both verbal and written
• Knowledge of office machines including operating a calculator/10-key, copier, scanner, fax, multi-line phone
• Skilled in use of Microsoft Office, particularly Excel
• Ability to deal professionally with difficult situations and people in person, by phone and email
• Ability to maintain attention to detail to ensure accuracy
• Ability to learn and perform all essential functions accurately and safely with minimal direct supervision

Qualifications:

Education:

Any other combination of education and experience that provides the required knowledge, skills, and abilities. High school graduate or equivalent required. Some college preferred.

Experience:

Finance and Accounts Receivable experience preferred. Some work experience in related field required. Large, luxury resort properties (over 500 rooms) experience is preferred.

Licenses and Certificates:

None required.

More about the Company:

Due to the seasonal and business nature of the hospitality industry, employees may be required to work varying schedules and hours to reflect the staffing needs of the hotel.

This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts, or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other tasks be performed when circumstance changes in the hotel (i.e.: emergencies, changes in personnel, workload, rush jobs, or technological developments.)

We are an equal opportunity employer and prohibit…