Billing Analyst Job Valparaiso Florida USA,Accounting

Location: Valparaiso

BILLING ANALYST JOB DESCRIPTION

POSITION TITLE:

BILLING ANALYST
POSITION R:

DEPARTMENT: ACCOUNTING & FINANCE

REPORTS TO:

BILLING SYSTEM SUPERVISOR
PAY GRADE: $31.07 PER HOUR/$64,625.60 ANNUAL

FLSA STATUS: SALARY - EXEMPT

JOB SUMMARY

Performs advanced billing, account analysis, reporting, research, and other specialized functions within the Accounting & Finance Department. Serves as a key resource for complex billing and payment issues and assumes responsibility for assigned billing processes and projects. Develops an in depth working knowledge of the District's Utility Billing and Customer Information Systems processes and provides backup to any of the positions within the Billing and Office Admin Departments, including designated responsibilities of the Billing System Supervisor.

This position does not supervise employees but is expected to assist with training and provide technical guidance to other staff within the department.

Incumbents are expected to demonstrate intellectual curiosity and persistence when resolving issues by investigating discrepancies using multiple sources of information, questioning inconsistencies, and identifying root causes rather than simply correcting problems.

Incumbents in this position will be held to the District’s Gold Standard for Customer Service.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES

Performs advanced billing and account analysis, including researching unusual or complex billing, payment, and account issues and determining appropriate resolutions.

Assists with the District's billing processes by reviewing billing activity, researching exceptions and irregularities, and helping ensure billing is completed accurately and timely.

Analyzes reports, account information, consumption history, payment activity, and other data to identify discrepancies, trends, and potential problems.

Provides primary billing support for District lessees and users of the multipurpose/conference center, including preparing invoices, maintaining accounts, monitoring balances, and resolving billing discrepancies.

Assists the Billing System Supervisor with monitoring billing operations, reporting, process reviews, system issues, and special projects.

Provides backup for designated billing, payment, AR, and other departmental functions and develop sufficient knowledge of the Billing Lead’s and Billing System Supervisor’s responsibilities to provide operational backup when needed.

Serves as a technical resource to Billing Specialists and other staff by assisting with complex billing, payment, account, and system related questions.

Assists with training and cross training employees on billing processes, system functionality, and departmental procedures.

Assists with testing and implementing system changes, researching software issues, and identifying opportunities to improve billing accuracy, efficiency, and automation.

Writes/creates, creates, maintains, and analyzes reports using Cognos, Microsoft Excel, and other applicable tools to support billing, revenue, accounts receivable, and management needs.

Maintains accurate records and supporting documentation and ensures billing and financial information is properly maintained.

Other miscellaneous job-related tasks as

The preceding is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities, or requirements. The principal duties and responsibilities enumerated are all essential job functions.

EDUCATION AND EXPERIENCE:

High School Diploma plus five to nine years of experience – or
Associate’s Degree plus three to five years of experience – or

Bachelor’s Degree plus zero to two years of experience

Desired degree specialization or emphasis…