Dental Receptionist

Overview

Palms Dental Care, PLLC, is seeking a friendly, organized, and detail-oriented Dental Receptionist to serve as the face of our practice. This role is ideal for individuals who thrive in fast-paced environments, enjoy multitasking, and take pride in delivering exceptional patient experiences. Recent graduates are welcome to apply!

Schedule: Monday - Friday
Office

Hours:

• Monday-Thursday: 8:30 AM - 5:00 PM
• Friday: 8:30 AM - 1:00 PM

• Greet all patients warmly with a professional, caring attitude
• Serve as the first point of contact for patients, both in person and over the phone
• Manage new patient intake, including sending, collecting, and updating new patient forms and medical histories
• Compile and organize initial patient charts
• Notify the insurance coordinator when new patient charts are completed so insurance can be added to the family file
• Ensure new patients are properly scheduled and informed of their appointments
• Alert the back office immediately upon patient arrival to maintain smooth patient flow
• Proactively troubleshoot delays and help keep patient wait times under 10 minutes whenever possible
• Take new patient profile photos
• Ensure emergency patients are offered immediate attention whenever possible
• Maintain a clean, welcoming, and organized reception area

• Send appointment confirmation messages via Modento
• Send new patient forms to patients who have not completed them before their appointment
• Call to confirm all unconfirmed appointments for the following day
• Follow up with no-show patients within 10 minutes of their missed appointment and assist with rescheduling
• Maintain and utilize a short-notice call list to fill canceled appointments
• Document unreachable no-shows on a Broken Appointment Form for follow-up
• Keep the appointment schedule full and support office production goals

• Maintain a referral log and ensure referring patients receive thank-you letters
• Coordinate lab case pickups, check in lab cases, and update appointment notes accordingly
• Order office supplies, toiletries, appointment cards, and business cards for new and existing team members
• Coordinate office décor for seasonal and holiday events
• Arrange and pick up lunch for Tuesday's office meetings
• Handle bank visits for office deposits
• Procure distilled water and other essential supplies as needed
• Organize and coordinate staff celebrations, including birthdays and work anniversaries, and arrange cakes and gifts

• Experience in a-paced office environment with high-volume phone calls
• Intense multitasking and organizational skills
• Excellent verbal and written communication skills
• Professional, positive, and patient-focused demeanor
• Dentrix software experience preferred
• Bilingual preferred (not required)

• Monthly bonus opportunities
• Medical, dental, vision, and life insurance
• PTO and paid holidays
• 401(k) options

This job description provides an overview of the primary responsibilities. Additional duties may be assigned, including collaboration and liaison work with our marketing team.