Operations Manager

PCS is a Managed Services Provider (MSP) with offices across Florida. We deliver white‑glove IT support, cybersecurity, and cloud solutions that simplify technology for businesses. As we continue to grow, we are seeking a proactive and detail‑oriented Operations Manager to oversee daily business operations, support cross‑departmental coordination, and drive continuous improvement in administrative, financial, and operational processes.

Position Summary

The Operations Manager plays a key role in ensuring the smooth and efficient functioning of all PCS offices. This individual manages day‑to‑day operations, coordinates with leadership and technical teams, oversees administrative processes, and ensures that company standards, systems, and workflows are consistently maintained.

Key Responsibilities

Operational Oversight

• Manage day‑to‑day office and business operations across multiple PCS locations.
• Oversee administrative and procedural functions to ensure consistency and efficiency.
• Develop, implement, and maintain operational policies and procedures to enhance company performance.
• Monitor ongoing projects and coordinate between departments to ensure deliverables are met on time and within scope.

Team & Staff Coordination

• Supervise and support administrative staff.
• Coordinate schedules and attendance management for staff.
• Support onboarding and offboarding processes for employees.
• Ensure internal communication and collaboration between departments.

Administration

• Manage vendor relationships and purchase approvals.
• Assist leadership with financial reporting and budget tracking.
• Maintain and update company documentation, contracts, and handbooks.
• Oversee office technology operations and ensure systems are functioning efficiently.
• Work closely with IT staff to support technology upgrades, maintenance, and troubleshooting.
• Utilize company systems such as Autotask and Microsoft 365 to manage workflows and reporting.

Leadership Support & Compliance

• Provide administrative and strategic support to executive leadership.
• Coordinate company meetings, events, and internal initiatives.
• Ensure compliance with company policies and safety regulations.
• Identify operational inefficiencies and recommend improvements.

Qualifications & Skills

• 3+ years of experience in operations management, office administration, or business management.
• Proven leadership and team management abilities.
• Strong organizational, analytical, and problem‑solving skills.
• Proficiency in Microsoft Office Suite and related business systems.
• Familiarity with Autotask or similar service management software preferred.
• Excellent written and verbal communication skills.
• Ability to work in a fast‑paced, multi‑office environment with minimal supervision.

Mid‑Senior level

Full‑time

Management and Manufacturing

IT Services and IT Consulting