Tour Receptionist- Kissimmee

Purpose

Responsible for providing customer services to guests, undertaking various administrative duties, diffusing conflict, and ensuring an enjoyable experience.

• Greet and check‑in guest
• Assist guests with collecting payments/pre‑authorize payments; making reservations for entertainment, lodging; and/or planning itineraries for shows, attractions, and restaurants
• Run and prepare reports – opening and closing
• Answer phones
• Communicate all pertinent and required information/reports for Management (DOS, DOM, T.O., Admin. Manager, etc.)
• Provide information to guests about the area, including directions and show information
• Coordinate with Sales Manager on any additional gifts to be issued for New Owners
• Prepare count and profiles of tours for the entire day
• Update numbers to Sales Managers as more tours are added
• Communicate with Admin Manager or Leads with unusual tours/gifts
• Maintain clean lobby, stocks magazines or literature
• Other duties as assigned

Education, Essential Training / Certifications, and

Experience:

• High School Diploma/GED
• Prior Administrative experience
• Bilingual (English
  - Spanish)

• Medical, Dental, Vision
• 401k
• PTO
• Employee Perks

• Full Time Schedule