Regulatory Specialist Ii

Regulatory Specialist II -

This position is located in the Tallahassee/Headquarters Office and is NOT a remote position. Applicants must complete all fields in the Candidate Profile. Work history, hours worked, and formal education are required to qualify for this position. Responses to Qualifying Questions must be verifiable in the Candidate Profile. Resumes and other documentation can be attached to provide additional information.

The Division of Hotels and Restaurants (H&R) licenses, inspects, and regulates public lodging and food service establishments in Florida under Chapter 509, Florida Statutes (FS). The division also licenses and regulates elevators, escalators and other vertical conveyance devices under Chapter 399, FS. The division's three bureaus Sanitation and Safety Inspections, Licensing and Elevator Safety comprise a team of approximately 358 personnel fulfilling the regulatory obligations of the division throughout the state.

Our Mission is to protect the health and safety of the public by providing the industry with quality inspections and fair regulation.

The Regulatory Specialist II is a career service position located within the Division's Bureau of Sanitation and Safety Inspections, Bureau Chief's Office. This position is responsible for performing regulatory administrative duties pertaining to answering phones and handling inquiries from the public, field offices and other state agencies, independently reviewing and researching incoming complex plan review applications for completeness prior to profiling into Versa:
Regulation; ensuring proper protocols are followed for check handling and processing; opening, sorting, and delivery of incoming division mail; ensuring temporary event receipt books are processed and temporary event receipt books database is accurately maintained; ensuring emergency closure documentation is processed with expediency and accuracy.

Responsible for independently reviewing and researching Plan Review applications prior to profiling into Versa:
Regulation. Utilizes various tools to assist with the research and profiling of applications, including but not limited to departmental imaging software, mapping search engines, etc. Interacts with personnel from the division, department and industry to obtain information needed to assist in profiling of applications. Provides customer service (i.e., telephone inquiries, electronic mail box inquiries, customer window assistance), performs special assignments, research and report preparation as needed.

Monitors and assists with answering phones and handling inquiries from the public, field offices and other state agencies. Receives and answers inquiries and provides information which may involve explanation of policies and procedures. Refers a variety of industry and district requests to the appropriate district/department for assistance. Responsible for compiling necessary documents for submission to Central Intake Unit. Ensures plan review related documents are imaged and filed accurately.

Verifies that all incoming checks are logged into the Central Intake Unit check database and taken to Central Intake Unit in a timely manner. Responsible for ensuring proper protocols are followed for check handling and processing. Serves as liaison between the division and Mailroom (drop-off and pick-up), ensuring items in district mail bins are assembled and packaged for daily distribution.

Receives all confidential material for the Bureau and distributes appropriately. Responsible for opening incoming mail for the Division to determine the appropriate route for processing. Ensures incoming mail is time/date stamped and delivered to the appropriate personnel in a timely manner; assists/tracks certified mail as directed. Utilizes the current statewide and global courier sevice for timely and cost effective delivery of packages when appropriate.

Responsible for the maintenance of the temporary event receipt book database. Accurately tracks receipt book information and locations, fulfills receipt book requests from the district offices in a timely…