Administrative Specialist; Entry-Level Public Safety​/Fire Prevention - R18977

Start Here. Grow Here. Stay Here.

Are you a clerical guru with exceptional customer service? Our Public Safety and Fire Prevention division is in need of an Administrative Specialist to help greet the public and answer the phone, ensuring the front office is maintained and running smoothly. Examples of additional job responsibilities include receiving, sorting, and delivering the mail and helping to answer all incoming inquiries/concerns regarding permits, inspections, etc.

This position is entry-level and is a great opportunity to start your career in our Emergency Services department or with the county as a whole! There are numerous opportunities for development, the pay starts between $19.87 - $20.25, based upon experience, and benefits begin within 60 days of hire.

In this role, you will provide clerical and administrative support for the office of the Fire Prevention Branch. This position has a high level of customer interaction and will build and foster positive working relationships, maintaining an excellent customer service standard when interfacing with both internal and external customers. Examples of job responsibilities can be found below...

• Answer the telephone and greet the public, screening the information presented and either routing or directing the inquiry to the appropriate staff members.

• Office duties include but are not limited to - filing, copying, and maintenance of office supply inventory.

• Receive, sort and deliver mail to various staff members assigned to Station Administrative Offices.

• Contact appropriate inspector(s) to assure coordination with construction industry, business owner(s) and/or property owner(s).

• Handle calls related to building permitting, inspections or plan review inquiries; provide assistance to customers regarding various Fire permit requests, online permit issues, scheduling inspections and troubleshooting inspection scheduling issues/concerns.

• Refer customers to appropriate areas to address or secure answers to questions about permit building division services.

• Initiate, process and complete re-inspection and/or extension requests and assure proper approval from Fire Marshal.

• Process customer inquiries and make decisions in accordance with applicable ordinances, regulations and unit policies.

• Research files, databases, internet, GIS and maps for a variety of source background materials.

• Provide information for all types of payments for fees related to inspections, false alarms, etc.

• Utilize the adopted Fee Ordinance to provide permit fee information.

• Assist in the processes of the National Fire Incident Reporting System (NFIRS), preparing them for data entry, issuance to the State Fire Marshal’s Office, and processing copies for homeowners, insurance adjusters, and other agencies (Red Cross) requesting copies for verification of the incident (approx. 7000/year).

Work Hours:

• Full-Time, 40 hours per week.
• Monday - Friday, 8:00 a.m. to 5:00 p.m.

• High School diploma or equivalent education (GED).
• 0 - 2 years of business-related experience/exposure. Must possess an aptitude and willingness to learn!

• Advanced knowledge of Excel, Word, printer/copiers, phone etiquette and computer input.

Physical Demands: Must occasionally lift and/or move up to 25 lbs.

Starting Pay Range: $19.87 - $20.25, based upon experience.