Operations Administrator

Role Summary

Operations Administrator – Miami, FL (3‑month contract)

• Intake, process, and manage incoming mail and documents (receipt, review, sorting, scanning, validation, and coordination for check handling and deposits).
• Mail Intake & Processing:
  Receive, open, and sort incoming physical mail (carrier documents, policies, invoices, endorsements, certificates, etc.), coordinate with teams for checks, and facilitate bank deposits.
• Scanning & Validation:
  Scan all incoming documents using standardized procedures and validate scan quality (clarity, completeness, orientation).
• Document Filing & System Upload:
  Upload and attach all documents to the appropriate account, policy, or activity within Applied Epic, index documents using naming conventions and activity codes, and ensure required documentation is saved to Epic as record for audit and compliance.
• Stakeholder Coordination:
  Work with Account Managers, Brokers, and Client Service teams to validate classification, route misdirected or incomplete items, resolve discrepancies, and escalade time‑sensitive or incomplete documentation.
• Process Improvement & Operational Support:
  Identify opportunities to improve mail handling, scanning, and document workflows; support transition toward digital‑first processes; assist with backlog or high‑volume periods.

• Strong attention to detail and the ability to process data accurately.
• Ability to follow established processes in a structured environment.
• Problem‑solving skills with ability to identify issues and escalade when needed.
• Organized, able to manage multiple tasks and meet deadlines.
• Clear written and verbal communication skills.
• Team‑oriented mindset and collaborative approach.
• Positive, proactive attitude with willingness to learn and develop.
• Ability to work in a fast‑paced environment and adapt to changing priorities.
• Basic awareness of compliance and importance of company policies.
• Basic understanding of accounting or insurance business processes; exposure to billing or finance operations is a plus.
• Ability to maintain confidentiality and handle sensitive client and financial information with discretion.
• Demonstrated reliability, accountability, and consistency in executing repetitive, process‑driven tasks.

• Hourly rate: $20–$25 per hour (based on experience and location).
• Non‑exempt; classified under FLSA.
• Standard 3‑month contract with no additional benefits beyond base salary.

The position is on‑site in Miami, FL.