Health Information Specialist

Health Information Specialist -

This Health Information Specialist position is responsible for general clerical, reception, interviewing, appointment scheduling, and processing requests for medical records. Acts as the Records Management Liaison Officer RMLO in his/her absence. Serves as a Deputy Registrar for Vital Statistics at the Moore Haven location of the Glades County Health Department (CHD). Position reports directly to the Clerical Supervisor SES and is headquartered at the CHD in Moore Haven.

General Front Desk:
Works independently at the front desk answering phones, screens and directs incoming calls and messages to the appropriate party according to office policy. Greets clients and visitors in a prompt and pleasant manner, determines their needs and responds accordingly. Interviews clients and gathers necessary information to determine financial eligibility for services. Collects, copies and updates personal and financial information (insurance cards, etc.)

obtained from the clients certifying re-eligibility as required. Records and updates client demographic information completely and accurately into the Health Management System (HMS). Schedules patient appointments according to policy. Acts as an interpreter when requested. Cashier's services for clients which includes charging from super bill, collection of fees, balancing through the Health Management System (HMS) billing function, which identifies cash collections, billings to Medicaid, Medicare, Private Insurance, or other third-party payment sources.

As assistant to the Records Management Liaison Officer (RMLO) will be responsible for the following:
Retrieves, date stamps & reviews incoming correspondence delivered by courier;
Responds to telephone and face-to-face inquiries about correspondence that is processed;
Assists clients in completing authorization for release of medical records;
Prepares letters and invoices in response to requests for release of medical records. Ensures that certified mail is used for all correspondence containing patient protected health information. Faxes information to outside agencies upon receipt of properly completed release forms. Collects pertinent data related to the workflow and processing of requests. Accepts court orders and subpoenas if delivered by process servers.

Assists the RMLO in providing guidance to staff in all programs as it relates to release of information. Will also be responsible for the Maintenance, retrieval, and filing of confidential medical records. Will process medical record releases, reviewing for completeness prior to the release of confidential information. Handles all request for record copy in a timely manner and in accordance with DOH Policy.

Provides the following clerical support:
Manages and routes e-mails;
Handles incoming calls when forwarded to the Front Desk;
Assists in the scheduling and/or organizing and/or arranging of meetings at the Moore Haven facility. Attends and participates in Quality improvement Activities, in-Service programs and general staff meetings. Successfully completes annual DOH mandatory trainings as well as other assigned trainings within the specified time frames. Is a Deputy Registrar for Hendry and Glades Counties, Performs all vital statistics functions in accordance with the Chief Deputy Registrar Operations Manual, the Vital Records Registration Handbook and Florida Statute 382.

Assists other Deputy Registrars as needed Performs other related duties as assigned, including assisting with incoming and outgoing mail, and the courier bag Serves as a backup to process outgoing and incoming US mail and packages, processes deliveries to the correct department. Reports all problems immediately using the chain of command. Providing clerical back up duties will include working at the Hendry CHD Clewiston & LaBelle location as required.

Appointment Scheduling:
Assists professional staff in coordinating clinic scheduling as necessary, including Family Planning, child and adult immunizations, and Refugee Health. Updates Health Management System (HMS) to reflect scheduling changes. Functions as the clerical liaison with medical staff…