IT Administrative Assistant

Syber Stone is seeking an organized, professional, and customer-focused IT Administrative Assistant to support the daily operations of our Managed Service Provider (MSP) business. This role serves as a key administrative resource for clients, technicians, vendors, and management by coordinating communications, scheduling services, maintaining documentation, and assisting with business operations.

The ideal candidate is highly organized, detail-oriented, and comfortable working in a fast-paced technology environment. While this is not a technical support position, familiarity with technology and business software is beneficial. This role provides an excellent opportunity to grow within the IT industry and contribute to the success of a growing technology company.

• Answer and direct incoming phone calls, emails, and customer inquiries in a professional manner.
• Create, update, and coordinate service tickets within the company PSA and ticketing systems.
• Schedule onsite visits, remote support appointments, meetings, and project activities.
• Assist with client onboarding and offboarding processes.
• Coordinate communication between clients, technicians, vendors, and management.
• Prepare estimates, proposals, service agreements, and other business documents.
• Assist with procurement activities including obtaining quotes, placing orders, tracking shipments, and coordinating with vendors.
• Maintain client records, licensing information, contracts, warranties, and technical documentation.
• Support invoicing activities, payment tracking, collections follow-up, and billing coordination.
• Manage office supplies, equipment inventory, and general office operations.
• Assist with maintaining company documentation, procedures, forms, and administrative records.
• Support marketing initiatives, event planning, community outreach, and client communications as needed.
• Ensure customer requests are routed appropriately and receive timely follow-up.
• Maintain confidentiality of client, company, and employee information.
• Provide exceptional customer service while representing Syber Stone professionally.

• Previous administrative, customer service, office support, or coordinator experience preferred.
• Strong organizational skills with the ability to manage multiple tasks and priorities.
• Excellent verbal and written communication skills.
• Strong attention to detail and accuracy.
• Proficiency with Microsoft Office and Microsoft 365 applications.
• Ability to learn PSA, CRM, documentation, and business management systems.
• Professional appearance and customer-focused attitude.
• Ability to work independently and as part of a team.
• Previous experience in an IT, MSP, technology, or professional services environment is preferred but not required.
• Must be able to pass a background check.
• Competitive salary starting at $14/hour based on experience
• Ongoing training and professional development
• Opportunity to learn the technology industry
• Career advancement opportunities within a growing company
• Exposure to business operations, customer service, procurement, and project coordination
• Supportive team environment

Administrative and Management

Work-life balance with scheduling flexibility.

Work alongside technical and administrative professionals.

Participate in diverse IT and business operations initiatives.