Ticket Office Coordinator, Nights

Responsibilities

• Manage the daily ticketing operations for Opening Nights and all events ticketed by the Opening Nights Ticket Office. Monitor and evaluate ticket office policies and procedures. Build events in the computerized ticketing system. Maintain ongoing show waitlists, ticket holds, and VIP seats as needed. Supervise Ticket Office staff to include scheduling and daily guidance. Oversee on-the-spot interpretation of policies concerning patrons' needs, resolution of ticketing and seating issues, ADA-related concerns, as well as ticket sales and customer service.
• Responsible for the coordination of daily sales reconciliation via phone, walk-up, and internet transactions, as well as reporting and depositing daily receipts in compliance with university policies and procedures. Process orders and payments for tickets, including management and editing of data, allocating, printing, and mailing tickets.
• Enter payment requests via ePRF and Purchase Orders and serve as the primary P-Card Proxy for Opening Nights.
• Manage Concierge ticket program for sponsors and members in coordination with the development team. Maintain compliance with FSU Cash Handling and Cash Collection Point procedures. Submit final house reports, as requested.
• Refund and check approvals and processing, weekly and monthly deposit reconciliation, and create and maintain sales reports for artists, as requested. Oversee the packing and set up of the mobile ticket office at all events. Manage the Ticket Office budget, to include supplies, staffing, and equipment.

Bachelor's degree and two years of experience; or a high school diploma/equivalent and experience equal to six years. (

Note:

post-high school education can substitute for experience at the equivalent rate.)

FSU is an Equal Employment Opportunity Employer.