Receptionist, Administrative​/Clerical

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state of florida department of transportation

job posting description

receptionist

919 / support services office

open competitive

career service

hiring salary range: $1,307.70 - $1,692.32/biweekly range / $34,000.19 - $44,000.24 /annual range

join fdot and be part of the team that works as one to improve safety, enhance mobility and inspire innovation in the florida transportation system.

candidates must be united states (u.s.) citizens or lawfully authorized alien workers. Visa sponsorship is not available.

our mission

the mission of the florida department of transportation is to provide a safe statewide transportation system that promotes the efficient movement of people and goods, supports the state’s economic competitiveness, prioritizes florida’s environment and natural resources, and preserves the quality of life and connectedness of the state’s communities.

our vision

as a onefdot team, we serve the people of florida by providing a transportation network that is well planned, supports economic growth, and has the goal of being congestion and fatality free.

the work you will do:

perform receptionist duties such as receive and route calls, welcome visitors and vendors and direct to their perspective locations.

the difference you will make:

through cooperation, coordination and collaboration among the onefdot team, you will be contributing to a strong and empowering culture of trrec: trust, relationships, respect, empowerment, and communication.

how you will grow:

fdot encourages our team members to grow through engagement, empowerment, training, and professional development. Through our agency’s learning management system, you have access to hundreds of computer-based training and instructor-led courses.

where you will work:

florida department of transportation

office of administration

annual salary range:

$34,000.19 - $44,000.24

your specific responsibilities:

acts as switchboard operator for statewide general department of transportation published contact number. Receives and routes all incoming telephone calls, including appropriate routing of customer complaints. Collects and distributes messages when required by email to appropriate staff. Performs receptionist duties. Assist security attendant with signing in visitors such as customers, public officers, vendors, general public, and other interested parties, using support services established process.

Announces visitors to specific offices and directs to other offices. Forwards building maintenance request to the appropriate support services staff. Provides assistance to walk-in members of the public who need information or direction assistance.

the successful candidate will have the following required knowledge, skills, and abilities:

knowledge of:

• knowledge of a multi-line phone system.
• knowledge of techniques for effectively dealing with people.
• knowledge of techniques for responding to telephone calls in a courteous and effective manner.

skills in:

• skill in providing customer service.

ability to:

• follow procedures and practices.
• use word processing software and outlook.
• establish and maintain effective working relationships with others.
• remain calm and effective under pressure.
• work internal and external customers in a tactful and courteous manner.
• multi-task.
• communicate effectively, verbally, and in writing.
• listen effectively.
• deal with the public and to handle calls in a fast, courteous, and efficient manner.

minimum qualifications:

• a high school diploma or its equivalent and two years of secretarial or clerical work experience. College education from an accredited institution can substitute for the required experience on a year for year basis.

the state’s total compensation package for employees features a highly competitive set of employee benefits including:

• health insurance (over 90% employer paid)
• $25,000 life insurance policy (100% employer paid)
• dental, vision and supplemental insurances
• state of florida retirement package
• 10 paid holidays a year
• generous vacation and sick leave
• tuition waiver for public college…