Test Proctor; Part-Time, OPS Office of Digital Learning & Academic Technology

Department

Office of Digital Learning & Academic Technology

The FSU Office of Digital Learning & Academic Technology (ODL) is seeking customer-service-oriented Test Proctors to join our team as we support quality online instruction at Florida State University. We offer a collegial, innovative work culture that’s passionate about excellence, quality, and collaboration. As a Test Proctor, you’ll be part of creating a welcoming, secure experience for our testers. Primary responsibilities include admitting testers in and out of our testing facility, proctoring exams, and office-administrative work.

• Admit testers in and out of the facility.
  • Upon entrance:
    Greet testers as they enter the testing lobby. Check the testers’ registration and photo  all devices are turned off. Ensure all unauthorized items are put away. Review any important test-specific policies with the tester. Provide testing materials based on test requirements.
  • Upon exit:
    Greet testers as they exit the testing room. Collect any test materials, including scratch paper. Close the test registration.
• Proctor testers. Use camera system, screen monitoring software, and traditional proctoring methods to monitor testers. Pay careful attention to key areas to identify suspicious behavior. Report any concerns to a supervisor to address sensitive matters.
• Complete office-administrative work. Maintain cleanliness of the facility. Shred used scratch paper, reference sheets, and other sensitive documents. Monitor and respond to personal work emails. During slower periods, assist the testing team and department with special projects and tasks.

• High school diploma or equivalent
• 21 years of age or older and not doing undergraduate-level coursework at any college or university
• Able to work at least 20 hours a week within business hours, after 11:00 am
• Able to work at least 15 additional hours during extended hours weeks
• Able to maintain a consistent work schedule
• Follow procedures precisely and pay attention to detail
• Handle secure and confidential information carefully
• Provide courteous customer service
• Maintain positivity and professionalism in a diverse, team-based environment
• Work effectively under high-stress situations

• Bachelor’s degree (BA/BS) or associate’s degree (AA/AS)
• 1 year or more of customer service experience
• Student or work experience in a college or university setting
• Experience working with secure and confidential materials or information
• Proficiency using computers

• This position starts at $15.00 an hour and can earn up to $15.75 per hour. Increases may be granted for strong job performance.
• Vacation and sick leave are not included. However, staff may be approved for planned and unplanned absences.

FSU is an Equal Employment Opportunity Employer.