Medical OFFICE CLERK - Call Center Department

Description

SUMMARY. Provides clerical/administrative support in wards, clinics, or other clinical departments of a medical treatment facility.

QUALIFICATIONS:

1.1. Mandatory knowledge and skills. 1.1.1. A fully qualified typist with a minimum of 50 WPM is required. 1.1.2. General medical ethics, telephone etiquette, and excellent communication and customer service skills. 1.1.3. General office administrative and clerical skills to perform receptionist duties and answer telephones. 1.1.4. Ability to communicate effectively, both orally and in writing.

1.2. Education. High school diploma or General Educational Development (GED) equivalency. Medical terminology desired.

1.3. Experience. At least 6 months of experience in a medical office setting in the following areas: medical administrative support service, medical office management, medical front desk management, medical records administrative and/or referral processing, tracking and closure. Possess experience in the operation of all standard office equipment such as desk top computers, fax, scanner, printer, office copier, and data transcribing procedures.

1.4. Work Environment/Physical Requirements. The work is primarily sedentary. However, there may be some physical demands. Requirements include prolonged walking, standing, sitting or bending.

UNIQUE MILITARY HEALTH CARE SYSTEMS/PROCEDURES:

2.1. Armed Forces Health Longitudinal Technology Application (AHLTA) 2.2. Composite Health Care Systems (CHCS) and/or MHS GENESIS 2.3. Defense Enrollment Eligibility Reporting System (DEERS); 2.4. Military Filing System – by sponsor social security, terminal digit order, color-coded and blocked filing system. 2.5. Contents of a military medical record, layout, sections, family members prefix designation, forms used in a MTF, and the medical record tracking procedures.

PERFORMANCE OUTCOMES:

In performance of the below listed duties, the contractor is not to perform any inherently governmental functions as described in FAR subpart 7.5. Additionally, any discretion or decision-making regarding individual patient outcomes shall be referred to the designated government representative.

3.1. Greets patients/visitors at a front desk, information center or office setting. 3.2. Answers main office phone line. Directs telephone calls to appropriate section for assistance. Takes messages as required. 3.3. Arranges and schedules medical appointments and determines patient eligibility for services. Relays general instructions to patients, or make referrals to other sections. 3.4. Obtains updates and files medical records as needed.

3.5. Organizes and researches patient records, extract needed information, and review records for completeness, accuracy, and consistency within established guidelines. 3.6. Ensures arrival of medical records prior to appointment(s). 3.7. Initiates and locates patient medical records as needed. 3.8. Obtains documentation as requested by healthcare providers (test results, or documentation not yet filed in records). 3.9. Performs other administrative and clerical duties in support of the medical care and operational support.

3.10. Creates appointment schedules and templates in patient appointment computer system. 3.11. Conducts End-of-day Process At Close Of Business And Resolves Any Delinquent Or Pending Appointments In Computer System. In Addition To The Performance Outcomes From The MSS Technical Exhibit 4 Identified Above, The Following Performance Outcomes Are Applicable To All Medical Office Clerk Services Under This Task Order 3.12.

The contractor shall provide appointment support services and production control support to the department. 3.13. The contractor shall complete routine data preparation, distribution and file maintenance. 3.14. The contractor shall use the computerized systems such as CHCS, AHLTA, EHR, HAIMS, DEERS, and TRICARE along with other software such as electronic mail, a planning calendar, and databases. 3.15. The contractor shall perform data entry, verification, updates, and editing of patient data and register new patients as required.

3.16. The contractor shall process patient information into data systems,…