Operations Manager - Ses

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requisition no:883565

agency: highway safety and motor vehicle

working title: operations manager a - ses -

to be considered for this position, applicant responses to qualifying questions must be clearly stated within the employment history. Software systems, actual work experience, and years of employment must be clearly defined, or the application may not be considered for the position.

contact person: raymond hemmes, , raymondhemmes

the florida department of highway safety and motor vehicles (flhsmv) provides highway safety and security through excellence in service, education, and enforcement. With a workforce of approximately 4,500 employees throughout the state, the department is leading the way toa safer florida through the efficient and professional execution of its core mission: the issuance of driver licenses, vehicle tags and titles, and operation of the florida highway patrol.

• annual and sick leave package
• nine paid holidays
• state health and life insurance
• educational benefits
• contributory retirement plan

to learn more about flhsmv and why it’s a great place to work, visit our website at: flhsmv.gov/careers .

if you're seeking employment with a meaningful mission, opportunities for skill growth and career advancement, competitive medical and life insurance, retirement benefits, ample vacation and sick leave, paid holidays, and educational assistance, consider building your career at flhsmv!

the incumbent in this position is authorized to assist the hsmv program manager in all phases of the records/coding unit to include managing the re-evaluation, research and update, mandatory citation coding unit, and florida state 2 state unit to ensure that all functions of these units are performed in accordance with florida statutes and department policies and procedures. Mandatory coding unit, manually, code out of state dispositions received from other jurisdictions and manually adds dispositions to driving records from the florida mandatory court report.

Review and process citation errors and voids. Combine records unit, combine, merge, and unlick records. They scan out of state dispositions from the mandatory coding team. State 2 state team resolves in state and out of state duplicate records, errors due to failed change state of records requests, provide florida reinstatement dates, update out of state reinstatement dates.

• skill in supervision, mentoring, motivating and leading staff.
• ability to research, collect, compile and analyze data to prepare reports.
• ability to make decisions and utilize problem solving techniques.
• ability to compose and edit correspondence and reports.
• ability to research, interpret and apply law, rules and procedures.
• ability to effectively manage time, meet deadlines and multi-task.
• knowledge of microsoft office software suite (word, excel, outlook, sharepoint).
• ability to provide exceptional customer service to both internal and external customers.
• ability to correctly interpret the florida driver license record.
• knowledge of state law, court procedures and processes and agency rules.
• ability to create presentations and provide training to stakeholders and department staff.
• ability to provide exceptional customer service.
• knowledge of citation inventory system, comprehensive case information system (ccis), driver information and vehicle database (david), motorist maintenance, and american association of motor vehicle administrators (aamva)
• knowledge of traffic statutes (f.s. 316, 318,…