Auto Xperts Capital Automotive Service Advisor | No Weekends

Join our team as a Service Advisor and contribute to the success of our automotive service department by providing outstanding customer service and ensuring customer satisfaction.

• Customer Interaction
  • Greet customers and provide a warm, friendly, and professional atmosphere.
  • Act as the main point of contact for customers, understanding their concerns and requirements.
  • Listen actively, document concerns accurately, and communicate them effectively to service technicians.
• Service Coordination
  • Schedule and confirm service appointments, ensuring efficient use of technicians' time and resources.
  • Consult with customers to gather necessary information (vehicle history, symptoms, requested services).
  • Advise customers on appropriate services, maintenance schedules, and required repairs based on manufacturer recommendations and guidelines.
• Cost Estimation and Approval
  • Prepare accurate and detailed cost estimates for parts, labor, and additional services.
  • Explain cost estimates to customers, providing clear and understandable explanations.
  • Obtain customer approval for repairs, ensuring transparency and consent throughout the process.
• Repair Order Management
  • Create and manage repair orders, documenting services performed, parts used, and additional recommendations.
  • Maintain accurate and up-to-date service records for each customer and vehicle, ensuring compliance with dealership and legal requirements.
  • Coordinate with service technicians to ensure timely completion of repairs and maintenance tasks.
• Customer Satisfaction
  • Follow up with customers to ensure satisfaction and address any concerns promptly.
  • Handle customer complaints professionally and resolve them effectively.
  • Strive to exceed expectations, providing personalized and exceptional service.

• High school diploma or equivalent (additional automotive education or certification is a plus).
• Proven experience as a Service Advisor in the automotive industry or a related field.
• Excellent communication and interpersonal skills, with the ability to build rapport with customers and team members.
• Strong organizational and time management abilities to handle multiple tasks efficiently.
• Sound technical knowledge of automotive systems and repairs.
• Proficient computer skills and familiarity with automotive software and systems.
• Ability to work in a fast paced environment while maintaining attention to detail.
• Customer oriented mindset with a commitment to delivering exceptional service.