Senior Business Analyst Investor Services Operations

The Senior Business Analyst at C12 level plays a critical role in bridging the gap between client/ business needs, and technological solutions within Investor Services Operations Change.

You will lead and contribute to the development ofnew technologies, improvement of processes andwork-flowsas well as client, mandatory and regulatory initiatives. Role requires great analytical skillsin order todesign, test andvalidatecomplex solutions and services forour clients and operational teams. Communication and interpersonal skills arerequiredto effectively cooperate with multiple stakeholders across Product, Technology,Operations and our Clients.

Key Responsibilities

• Lead Business Analysis
  
  Activities:
  
  Lead all business analysis activities on assigned complex projects, both client and internal, ensuring successful delivery and alignment with business objectives.
• Requirements Elicitation & Management: Lead the preparation and analysis of proposed system changes, gathering consensus between business requirements and technology deliverables to assure smooth project implementation. Document comprehensive business requirements (BRDs) and functional specifications.
• Process Analysis & Design: Perform in-depth process analysis and design solutions in response to complex client or operational needs across funds operations, including the development of target operating models and process re-engineering.
• System Functionality & Testing Oversight: Oversee testing of new system functionalities in UAT environments. Formulate and coordinate regression test plans and support Production Validation Testing for new system functionalities and client changes. Oversee the delivery of business requirements, prepare testing plans, and execute/oversee testing.
• Strategic Stakeholder Management: Co-operate closely with business stakeholders, Product, Technology partners, and clients, ensuring the right infrastructure aligns with organizational vision and strategic goals. Build and maintain effective working relationships with Technology, Oversight teams, Relationship Managers, and Project Managers.
• Risk Mitigation & Compliance: Take proactive actions targeted at minimizing and mitigating implementation and project risk. Proactively identify, assess, and mitigate risks, ensuring adherence to organizational policies, legal, and regulatory requirements.
• Client & Business Support: Manage client and business ad-hoc queries and requirements.
• Team Development & Mentorship: Provide guidance and mentorship to junior analysts/team members, fostering their development and ensuring high-quality output. Encourage a positive and professional working environment through regular training and engagement.
• Reporting & Strategic Planning: Prepare and present project status, performance data, and key insights to management and stakeholders. Display appropriate involvement in Department strategic planning.

Required Qualifications

• Education: