Closing Manager

Job Summary

Working closely with the Club Manager and the Assistant Club Managers, the Closing Manager provides leadership and direction within the club, driving performance for the departments they directly manage. The role leads the Assistant Closing Manager, Recovery team, and Utility team, ensuring effective performance. It includes maintaining policies, delivering a positive service experience, leading audit compliance efforts, collaborating with Business Partners (BPs), overseeing onboarding, certification, and training for food safety, and serving as Manager on Duty (MOD) during assigned shifts.

A valid Serv Safe Food Safety Certification, forklift license, and Florida propane qualifier certification (if applicable) are required.

• Own end‑of‑day execution: oversee Recovery, Utility, Perishables, and overnight preparation to ensure readiness for morning open.
• Lead by presence: walk the floor during closing hours to engage with members and team performance.
• Maintain GOLD Standards: guarantee the Greet, Anticipate, Appreciate (GAA) and Fast, Friendly, Full, Fresh, Clean experience until the last member exits.
• Ensure full‑functioning departments through closing: validate registers, perishable stations, and service areas during final member transactions.
• Support issue resolution: personally resolve or elevate evening member concerns to ensure satisfaction.
• Drive in‑stock and freshness: monitor closing in‑stocks, product rotation, culling, and merchandising, especially perishables.
• Conduct quality and date checks: inspect products for expiration dates and condition, removing damaged or outdated items to uphold food safety standards.
• Enforce sanitation excellence: confirm cleaning checklists, sweep logs, waste pulls, and safety procedures are completed.
• Manage Assistant Closing Manager and Recovery team productivity: schedule and coach for optimal coverage and efficient task execution.
• Utilize tools effectively: leverage Hot List, NAFS, Electronic Reports, incorrect price sign reports, pallet tag utilization, and productivity dashboards to validate execution and prioritize tasks.
• Support audit readiness: ensure sanitation, cold chain, and safety checklists are completed daily and documentation is compliant.
• Champion “close to open” operational standards: ensure departments are clean, stocked, and ready for the next day.
• Maintain equipment readiness: identify issues with compactors, refrigeration, and cleaning tools; proactively raise repairs.
• Coach onboarding and certifications: reinforce Serv Safe, PPE, and department‑specific training for new and existing team members.
• Drive improvement in under‑performing areas: support departments in the bottom quartile to close performance gaps and reinforce daily execution standards.
• Partner cross‑functionally: work closely with ACMs, Club Manager, and Department Leads to improve closing routines and member experience.
• Perform other duties as assigned: provide operational support beyond the primary scope directed by club leadership.
• Utilize BJ’s MY WORK system: execute assigned tasks and ensure compliance with product liabilities and company initiatives.
• Operate forklift safely and efficiently: follow all safety protocols and procedures to ensure compliance and effective equipment use.
• Maintain regular, predictable, full attendance: demonstrate consistent presence essential to support execution and leadership coverage.

• 2 years of experience in retail, supermarket, or warehouse perishable operations.
• Experience managing inventory turnover and waste reduction strategies.
• Forklift certification required.
• High school diploma required; college degree preferred.
• Basic computer proficiency (MS Word, Excel, Email) required.
• Open shift availability required.
• At least 18 years of age.
• Must maintain all training and required certifications.

Frequent movement on hard surfaces, occasional bending, pulling, and reaching. Regular lifting up to 30 pounds; occasional heavier lifting with assistance. Exposure to temperature extremes and loud noises within perishable areas. Potential exposure to cleaning agents.

Pay Transparency: This position has a starting range of $23.00 per hour. Actual salaries may vary depending on location, education, experience, and qualifications.