Spa Coordinator; Asst Manager at Luxury Spa in Sarasota

Spa Coordinator (Asst. Manager) @ Woodhouse Spa - Sarasota

COMING SOON! #1 in the Massage & Spa Services category - 2025 Entrepreneur Franchise 500

Woodhouse Spa is searching for spa professionals! We are excited to bring Woodhouse Spa to Sarasota, FL and need you!

Spa Coordinators serve as the friendly and welcoming face of the spa. They are responsible for interacting with guests and scheduling appointments. Aside from fielding daily phone calls, they also handle the spa's logistics, promoting the location and concierge training. The Spa Coordinator is relied upon to keep the spa running at optimal levels while the Spa Director and Spa Manager are not in the location.

Part of the Coordinator’s job is selling enhancements, upgrading services, and selling retail; therefore, prior experience in sales is an advantage.

The Spa Coordinator should have a thorough knowledge of all Woodhouse Spa protocols and procedures and be confident yet assertive when it comes to giving directives to the hospitality team. Experience in providing excellent customer service to the public such as in a guest relations role or an administrative position in a medical office is helpful, and retail and/or skincare sales experience is a plus.

Role expectations include:

• Guest rapport
• Retail sales
• Inventory processes
• Answering phones
• Booking appointments
• Performing other receptionist duties as needed
• Direct guests to the proper areas upon check-in and provide information regarding the Woodhouse Spa services
• Conforming to all Woodhouse Spa standards set forth in the Operations Manual & Employee Handbook and striving each day to exceed guest expectations

• Health Benefits to include:
  Health Insurance, Dental & Vision for Full Time Employees
• 401K with 100% on first 4% Employer Match - ALL Employees
• Paid Vacation - ALL Employees
• Free Parking
• A fast-paced, team-oriented environment.
• Being an expert on all Woodhouse Signature Services and MEEVO System software.
• Continuous customer service and retail product training.
• Opportunities to grow in our Company and the spa industry.
• Generous discounts and opportunities to enjoy services and products.

• 1 year of front desk or customer service Management experience – at a spa, restaurant or hotel is preferred.
• Experience using a scheduling spa software is preferred.
• Ability to work weekends - 1 Weekend day shift required of all Employees
• Be flexible to accommodate and support schedule needs for Front Desk Team & Woodhouse Customer Service Standards
• Possess strong professional communication and excellent customer service skills
• Must be able to multi-task in a fast paced environment.
• Positive attitude is required.

• 401(k)
• 401(k) matching
• Bonus based on performance
• Dental insurance
• Employee discounts
• Flexible schedule
• Health insurance
• Paid time off
• Training & development
• Vision insurance

Woodhouse Spa is an Equal Opportunity Employer and is a drug-free and smoke-free workplace.