Bilingual; Spanish Claims Service Specialist

At GEICO, we offer a rewarding career where your ambitions are met with endless possibilities.

Every day we honor our iconic brand by offering quality coverage to millions of customers and being there when they need us most. We thrive through relentless innovation to exceed our customers’ expectations while making a real impact for our company through our shared purpose.

When you join our company, we want you to feel valued, supported and proud to work here. That’s why we offer The GEICO Pledge:
Great Company, Great Culture, Great Rewards and Great Careers.

Your Impact at GEICO 

As a Bilingual (Spanish/English) Auto Claims Specialist, you’ll reassure customers and offer solutions when they need us the most with empathy and care. You will guide policyholders through their coverage and steps to get back on the road safely. 

Como especialista bilingüe, brindarás tranquilidad a los clientes ofreciéndoles soluciones cuando más lo necesitan. Siempre con empatía y cuidado.

Tendras la oportunidad de brindar apoyo a nuestros clients a través de su cobertura, y en cada paso necesario, para que puedan regresar a la carretera con seguridad.

What Makes This Opportunity Exciting? 

• Compensation &
  
  Incentives:
  
    

• Starting Salary: $20.84 - $26.05/hour   

• Differentials: +10% Bilingual Skill: +10% for evening shifts; +20% for weekends 

• Bonuses: $1,500 sign-on for licensed candidates. 

• Benefits:

• Health and wellness benefits starting Day 1 (medical, dental, vision, flexible spending accounts and more).

• Accrue Paid Time Off immediately, plus 13 paid holidays annually (8 fixed, 5 floating).

• 401(k) with up to 6% match, vested immediately.

• GEICO Strive, upfront tuition assistance program (up to $5,250 annually).

• Professional Growth: Licensing and continuing education at no cost, including hundreds of eLearning courses to enhance your skills.  

• Workplace Flexibility: Complete in-office training, then opportunity to work 80% on-site and 20% off-site. Enjoy GEICO Flex, additional weeks annually to work off-site, meeting location and work guidelines. 

• Office
  
  Location:
  
   
  3535 W Pipkin RD, Lakeland, FL 33811

How You’ll Make a Difference 

• Customer Interaction: Manage incoming calls, collect accident facts, investigate claim details, collect statements from involved parties, and assist in the process of getting our customers back on the road. 

• Problem Resolution: Resolve customer concerns ensuring a positive experience.  

• Meaningful Impact: Drive customer satisfaction through meaningful interactions. 

What We’re Looking For:  

• Experience: Customer-facing Claims experience preferred.  

• License: Active Adjusters license preferred. 

• Education: High School Diploma or GED required;
  College degree preferred.  

• Fluency in Spanish and English is required. 

• Strong customer service, interpersonal, problem-solving, and empathy skills. 

• Adaptable, detail-oriented, and able to prioritize and multitask across platforms.  

• Experienced in high-volume call centers with KPIs and measurable goals. 

• Available to work evenings, weekends, and holidays.  

#GEICO
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The GEICO Pledge:

Great Company: At GEICO, we help our customers through life’s twists and turns. Our mission is to protect people when they need it most and we’re constantly evolving to stay ahead of their needs.

We’re an iconic brand that thrives on innovation, exceeding our customers’ expectations and enabling our collective success. From day one, you’ll take on exciting challenges that help you grow and collaborate with dynamic teams who want to make a positive impact on people’s lives.

Great Careers: We offer a career where you can learn, grow, and thrive through personalized development programs, created with your career – and your potential – in mind. You’ll have access to industry leading training, certification assistance, career mentorship and coaching with supportive leaders at all levels.

Great Culture: We foster an inclusive culture of shared success, rooted in integrity, a bias for action and a winning mindset. Grounded by our core values, we have an an established culture of caring, inclusion, and…