Healthcare Customer Support Specialist

This employee communicates with customers for the purposes of answering questions, resolving problems, determining ongoing and additional product/service needs, and supporting compliance to physician direction.

• Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system
• Assess customer need for additional products/services
• Assess customer compliance with physician orders
• Answer questions and provide customer education regarding products/services
• Document calls in computerized record keeping system
• Enter customer orders in computerized system
• Verify and update demographic information such as address and telephone number in computerized records

• Read and analyze documents such as patient orders
• Effectively communicate with coworkers and patients alike