Service Team Member​/Aelod o’r Tîm Croeso Gwasanaeth

We're looking for a Welcome and Service Team Member!

As the public face of our properties, you’ll provide a warm, friendly welcome, give information about the property, answer questions and make sure everyone has an enjoyable and memorable visit.

Salary: £17,225 per annum pro rata (based on full-time equivalent salary of £25,837.50)

Contract Duration: Permanent

Working Hours: 1300 hours per year; role is based on annualised hours. Your salary will be paid in 12 equal instalments over the year.

Working Pattern: On average, you will work 25 hours per week, including regular weekend working and occasional evenings.

Provisional Interview Date: Thursday 25th June

Dyffryn Gardens is a peaceful oasis on the outskirts of Cardiff, welcoming over 140,000 visitors a year, with year‑round seasonal highlights across the 55‑acre, Grade I listed gardens.

We’re a friendly and ambitious team, with ongoing conservation projects, both indoors and out. Reporting to our Welcome Manager, you’ll be part of our Welcome team working at Dyffryn Gardens.

Day to day, you’ll deliver a great all‑round customer service experience. You’ll be on hand answering queries and listening to what our visitors need so you can share the right information. Your role is to make sure our visitors have the best day they can.

You’ll have the chance to be involved in different aspects of the visitor experience, from key property events to social media promotion – no two days are the same. Great visitor experiences are in our nature, and we believe everyone should feel welcomed, appreciated and more engaged because of the excellent service you provide. This role would suit anyone with enthusiasm for delivering great customer service.

• Customer focused with an understanding of the importance of great service
• A team player, but also able to work on your own initiative
• Well organised and adaptable
• Willing to learn new skills
• Have a positive attitude

• Substantial pension scheme of up to 10% basic salary
• Free entry to National Trust places for you, a guest and your children (under 18)
• Season ticket loan
• EV car lease scheme (for roles that meet the salary criteria)
• Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts
• Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria

Dyffryn Gardens, St Nicholas, CF5 6SU

Compliance and eligibility to work in the UK

The National Trust celebrates diversity and is committed to creating a fair and equal society, free from discrimination. You can read more about our commitment to inclusion and diversity here.

The National Trust is committed to a safe recruitment process to help the organisation attract and appoint the right staff/volunteer for the role and responsibilities as set out in the vacancy advert. We will not accept applicants who are not suitable to work with children, young people or adults  you have any questions around your suitability for this vacancy, please contact the people service centre.

14th June 2026