Front Desk Agent

Overview

Front Desk Agents act as the first point of contact for our guests. In this position, you will be responsible for providing excellent customer service, blocking guest rooms, processing guest registrations, processing accurate payment transactions, submitting housekeeping and maintenance work order request forms, and creating a memorable experience for our guests.

• Greet and welcome guests in a friendly and professional manner
• Check guests in and out efficiently
• Handle guest inquiries and provide accurate information about the hotel facilities and services
• Assist guests with reservations and booking arrangements
• Manage phone calls and reservations effectively
• Process payments and maintain guest accounts
• Handle guest complaints and resolve issues promptly
• Other duties as assigned

• Due to the cyclical nature of the hospitality business, team members may be required to work varying schedules to reflect the business needs of the resort, including weekends and holidays
• Passion for providing exceptional service to guests and team members
• Responsibility, reliability, and honesty
• Teamwork and collaboration
• Must be able to communicate clearly and professionally with guests, coworkers and supervisors

• Medical and Dental insurance
• Supplemental insurance plans (e.g., Vision, Life, etc.)
• Paid Time Off
• 401(k) retirement plan with company match
• Bereavement Leave
• Jury Duty Pay
• Employee Assistance Program
• David L. Brittain Scholarship Program
• Tuition Reimbursement
• Resort Accommodations Discount
• And more!

We are an Equal Opportunity Employer of all qualified individuals, including minorities, women, veterans & individuals with disabilities. We participate in E-Verify.