Customer Service Representative
Listed on 2026-06-26
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Customer Service/HelpDesk
Customer Service Rep, HelpDesk/Support
Join National Dentex - a leading healthcare organization specializing in the dental industry! We offer a full spectrum of specialized products, services, and technologies to address any dental restoration need. Currently, we have 50 labs throughout the country. We are seeking to fill a number of key positions within our organization including this Customer Service Representative opportunity at NDX Group Practice Solutions in Sarasota, FL.
The regular hours for this position are from 8:30 AM to 5:00 PM, Monday through Friday
, and subject to change from time to time.
This is a full-time position featuring employee benefits including: health, dental, vision, disability, and life insurance; paid holiday, vacation, and sick time; 401K with company contribution; and tuition reimbursement!
Primary Responsibilities And Essential Functions Of The Position- Answer phones in a timely manner
- Process outgoing calls in a timely manner
- Troubleshoot basic technical issues, including making calls to doctors on time, shade, poor impressions and missing items or information
- Analyze remakes by customer and ensure any issues are resolved
- CRM: delete doctors, update accounts, enter doctor preferences to maintain an accurate database
- Schedule Fed Ex pickups when necessary and check Fed Ex tracking for individual offices
- Submit new doctors to LMS
- Responsible for assisting Accounting and Sales with pricing and pricing requests
- Manage and set up new accounts
Customer retention - All other duties as assigned
Required
- Must be able to read, write, speak and understand English
- Must have computer skills including typing and familiarity with Microsoft Office products
- Verbally communicate via telephone- maintaining a positive demeanor
- Verbally communicate with all levels of staff- maintaining a positive demeanor
- Have the ability to take initiative
- Must have excellent listening skills
Must have attention to detail and accuracy
- Required:
High school diploma or equivalent - Preferred:
Experience in a dental environment
- General office equipment
- Perform tasks at multiple workstations - standing and sitting for extended periods of time
- Push, pull, lift, and/or carry up to 20 pounds
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