Bilingual Quality Assurance & Customer Experience Lead
Job in
Tallahassee, Franklin County, Florida, 32318, USA
Listed on 2026-06-26
Listing for:
ASM Research, An Accenture Federal Services Company
Full Time
position Listed on 2026-06-26
Job specializations:
-
Customer Service/HelpDesk
Job Description & How to Apply Below
ASM Research, An Accenture Federal Services Company, is seeking a professional to monitor customer interactions and analyze feedback to improve overall customer experience. The role involves developing quality improvement initiatives and training new agents.
Ideal candidates will have at least 8 years of call center experience, an Associate's Degree or equivalent, and strong analytical and interpersonal skills. This position is critical in enhancing communication processes across the organization.
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