Front Office Concierge

Overview

Invited is the largest owner and operator of private clubs nationwide, with more than 130 club locations. The Concierge is an essential member of the Member Experience team, dedicated to delivering exceptional service and creating unforgettable moments for club members and guests.

• Greet every call with a warm, friendly tone; provide prompt assistance and deliver exceptional concierge services to members and guests.
• Make outbound calls to new and at‑risk members to ensure engagement and promote club offerings.
• Conduct proactive phone calls to confirm member reservations for dining and oversee the reservation process for the club’s dining facilities.
• Actively promote upcoming events and assist with event registration.
• Contribute to member experience initiatives, including updates to the website and other club communication platforms.
• Document all member interactions and outreach efforts accurately and timely.
• Maintain up-to-date member profiles with personal preferences and activity history.
• Follow all company, club, and department policies, procedures, and guidelines.
• Take initiative in personal and professional growth and support regional and corporate teams to ensure smooth club operations.

• High school diploma or equivalent.
• Prior customer‑facing experience in hospitality or related field.
• Service‑oriented mindset with a professional and welcoming phone demeanor.
• Strong written and verbal communication skills.
• Proficient in Microsoft Office applications (Word, Outlook, Excel).
• Ability to stand, walk, and perform physical activities for extended periods, and to work weekends and/or holidays.
• Physical ability to handle exposure to dust, fumes, or gases as required.

• Computer
• Telephone
• General office supplies

• Medical, dental, and vision coverage.
• Life insurance.
• Short‑term and long‑term disability insurance.
• 401(k) retirement savings plan.
• Benefits for part‑time team members, as applicable.