Sr. Customer Assistance Representative

Part Time Customer Assistance Representative Sr

The Enterprise brand of Enterprise Mobility has an exciting opportunity for a Part Time Customer Assistance Representative Sr (CAR Sr) at our Enterprise Rent-A-Car location in Chiefland, FL. The CAR Sr will provide a high level of customer service by assisting both internal and external customers, primarily face-to-face, supporting their branch and rental needs. The CAR Sr will gain knowledge through local training and hands-on experience to provide administrative support, service customers, and act as a rental back-up in a large home city branch.

We offer:

• Paid time off
• Employee discount
• Retirement savings plan
• Training and development

This Part Time position pays $18/hour and is located at 2340 NW 14th St, Chiefland, FL 32626

Part Time Work Schedule(s):

• Monday: 7:45am - 5:15pm
• Tuesday: 7:45am - 5:15pm
• Friday: 7:45am - 5:15pm
• Saturday & Sunday: OFF

We are hiring now for immediate openings.

Responsibilities include:

• Take incoming calls- reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, insurance companies, dealerships, repair shops and other vendors
• Manage outgoing calls for callback management, A/Rs and miscellaneous calls as assigned
• Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone
• Meet and greet customers in a friendly and timely manner
• Provide directions and general assistance
• Assist to assess condition of rental upon return
• Process returns, check-ins and exit kiosk transactions
• Effectively market the company while picking up customers up and/or dropping off customer in a safe and courteous manner and assisting customers as needed
• Understand and communicate rental terms and conditions, vehicle features and other services
• May sell optional protection products, upgrades, fuel options and other additional equipment
• Responsible for notifying Management of any known vehicle problems and any required vehicle maintenance
• Clean vehicle interior and exterior by hand or by operating washing equipment when needed
• Perform various administrative and basic accounting functions such as: research and billing support tasks, accounts receivables, transfer and key logs, run miscellaneous reports, supply maintenance, process customer billing
• Perform miscellaneous and backup duties job-related duties as assigned

Equal Opportunity Employer/Disability/Veterans

• Must be at least 18 years old
• High School Diploma or G.E.D. required
• Some College Preferred
• Must have a minimum of 2 years prior customer service retail or administrative support experience
• Must have 12 consecutive months of work/organizational experience
• Must have a valid drivers' license with no more than 2 moving violations and/or at-fault accidents on driving record in the past 3 years, and no drug or alcohol related convictions on driving record in the past 5 years (ie., DUI/DWI)
• Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
• Apart from religious observations, must be available to work the schedule(s) listed above.