Customer Satisfaction Rep

Momentum is a local, family-oriented and employee-centered company. Our energetic and entrepreneurial spirit has resulted in numerous leadership awards across the Landstar agent network during the last 20 years. Our employees and their welfare are important to the success of our company. Every employee is considered a vital part of our team. Our success is based on recognizing the skills and efforts of each employee.

That’s why we take every opportunity to reward and celebrate our employees. Our policy is to work with all members of our team in a fair and friendly manner and to treat each team member with dignity and respect.

Customer Satisfaction Rep (Friday - Monday)

Jacksonville, FL

239

1

The Customer Satisfaction Representative (CSR) is responsible for establishing and maintaining profitable relationships with internal and external customers on behalf of the company by taking personal and complete responsibility for each customer contact and by ensuring that all customer requirements are completely met. This position reports directly to the NATG Customer Satisfaction Manager. The schedule for this position will be Friday through Monday with the option to either work 4 x 10’s OR 2 x 8’s and 2 x 12’s.

• Applies accessorials as necessary.
• Processes EDI as required (key account/OEM)
• Prioritizes tasks and workload to focus on issues that directly impact quality and service performance.
• Adheres to company standards on customer satisfaction, accuracy, and timeliness.
• Coordinate appointments with carriers, shippers, and consignees
• Update and maintain transportation management and operation systems.
• Proactively identify problems and swiftly implement the appropriate solutions.
• Answer all customer inquiries in accordance with the customer satisfaction standards.
• Further increase customer satisfaction and business share through proactive and regular contact
• Provide complex problem resolution and provides guidance to others.
• Utilize specialized industry and company computer systems and procedures, reference materials/documentation and personal industry knowledge to process client shipments.
• Maintains regular, timely, and consistent attendance at work.
• Flexibility to work overtime as needed.
• Must demonstrate professional behavior.
• Perform other duties as assigned.

• Strong customer service (preferably from a logistics background involving phone experience, pricing, quotes, conflict resolution/problem solving)
• AS400 experience preferred.
• Knowledge of North America geography
• Proficient with computer and Microsoft Office applications
• Strong interpersonal skills to effectively interact with internal and external customers.
• Excellent problem-solving skills with the ability to seek alternative solutions.
• Self-directed, displays initiative and can work independently.
• Organizational and time management skills
• Team player with proven ability to work under pressure.
• Strong attention to detail with excellent follow-up
• Excellent communications skills, both written and oral
• Strong knowledge of customer service principles & practices
• Must be fluent in English.

High School Diploma/GED required. College degree preferred. Minimum three years of experience in a Logistics/Supply Chain/Freight Forwarding/Courier company.

• Health Insurance
• Vision Insurance
• Employer provided Basic Life & AD&D
• Employer provided Long Term Disability
• Ancillary Benefits
  • Short Term Disability
  • Critical Illness
  • Pet Insurance
  • Accident
  • Hospital Indemnity
  • Legal
• Paid Time Off – Vacation and Sick
• Paid Holidays
  • New Year's Day
  • Memorial Day
  • Independence Day
  • Labor Day
  • Thanksgiving Day
  • Christmas Day
• 401(k) Retirement account with a company match
• Health Savings Account (HSA)
• Onsite Gym (Free to employees)
• Employee Assistance Program (EAP)

• Employee of the Year Awards
• Employee of the Quarter Awards
• Employee of the Month Awards
• STARz Employee Recognition Program and Awards
• Employee Lunch-and-Learns
• Recognition for our Veterans
• Community Giving throughout the year
• Recycling initiatives and Sustainability programs
• Wellness program clubs and challenges
• Employee team-building outings
• Numerous parties/luncheons throughout the year
• Casual dress code
• Recognized as one of Jacksonville Business Journal's BEST PLACES TO WORK 5 Times
• Top Workplaces of 2024 presented by the Florida Times-Union

Check us out on Glassdoor!

We are one of the Top Workplaces in Jacksonville of 2024!