Member Experience Advisor

At Radiant Credit Union, we’re a team that thrives on building brighter futures for all through strong financial foundations. We’re looking for genuine, motivated individuals who enjoy connecting with people to join us in delivering exceptional service. If you're seeking a stable, growth-oriented career where work makes an impact, we’d love to meet you!

We believe everyone who works with us at Radiant should have the power to shine.

Our culture is built on connection, care, and community impact. We’re passionate about creating brighter futures by investing in the places we live, work, and play - and that starts with our people. Integrity guides everything we do, and our people are empowered to explore new ideas, grow with purpose, and help shape meaningful experiences for our members. We celebrate the unique light each person brings and foster a welcoming, inclusive environment where everyone feels valued.

For all in our community, we go the extra mile to create moments that feel personal and thoughtful, because our members and teammates deserve nothing less than exceptional care and service.

To us, taking care of our team includes professional, financial, and personal wellness. Our comprehensive benefits package includes health, dental, and vision insurance, along with access to telemedicine. We offer a generous PTO accrual, eleven and a half paid holidays (bank holidays!), and programs like our Employee Assistance Program, gym reimbursement, and education reimbursement to make sure our people are taking time to rest, stay active, and grow.

A team of employees who are appreciated and supported is a team that creates the best member experience, so we're committed to setting the standard for how people should be treated.

For more than 50 years we've been a place where community is created and strengthened. We've built our foundation on being a place that builds brighter futures for all.

Be part of our team, start your Radiant journey today.

Position: Member Experience Advisor

Location: Old Town, FL

Remote Status: On-Site

Job : 298-2026

# of Openings: 1

Member Experience Advisor

Role: A Member Experience Advisor (MEA) is highly motivated, outgoing, ambitious, and a team player passionate about helping members improve their financial well‑being. A MEA is a member‑facing employee who educates, coaches, and supports members while meeting all sales, services, and operational expectations. As the credit union's face, this vital role is responsible for consistently delivering high‑caliber service to members and employees.

A MEA will spend the day interacting with members face‑to‑face and over the phone through a blend of routine and complex transactions, delivering high‑impact member experiences and demonstrating the Credit Union's Purpose, and Values. A MEA has proactive member conversations to educate on products and services, new membership accounts, and consumer loans.

Essential Functions & Responsibilities:

• Proactively engage and educate current and prospective members. Resolve issues, develop and maintain member loyalty, and solicit member feedback to improve credit union performance.
• Interact, listen, and engage members to establish, expand, and retain consumer and business member relationships. Supports credit union initiatives and enhance the member's overall reputation.
• Develop member financial solutions, and apply need-based sales techniques, achieve performance goals.
• Partner with team and credit union leadership to identify and resolve the root‑cause of problems, form creative solutions, and expand credit union opportunities.
• Deliver strong sales performance while practicing ethical sales behaviors following Credit Union's core values of Integrity and Honesty; always act in the member's best interest when offering additional products and services.
• Strictly adhere to all regulatory requirements, maintain accuracy, and apply organizational policies and procedures in all activities.
• Performs other duties as assigned.

Knowledge and

Skills:

• Experience: One year to three years of similar or related experience.
• Education: A high school education or GED.
• Interpersonal
  
  Skills:
  
  Work involves extensive personal contact with others and is of a personal or sensitive nature. Motivating, influencing, and/or training others is key at this level. Outside contacts become important and fostering sound relationships with other entities (companies and/or individuals) becomes necessary and often requires the ability to influence and/or sell ideas or services to others.
• Other
  
  Skills:
  
  Working knowledge of established teller procedures and policies. Understanding of Credit Union operations. Communicates information and ideas in speaking so others will understand. General office equipment such as calculators, computers, photocopiers, and scanners.