Luxury Guest Services Agent

Inlet Beach, Florida | Full-Time

$20.00-$24.00/hr | $1,000 Signing Bonus | Performance Bonus | Full Benefits

Before a guest ever walks through the door of one of our homes, they've already formed an impression of 30A Luxury Vacations. It happened in the way you answered their call. The warmth and confidence of your reply to their inquiry. The way you helped them choose the right home for the trip they've been looking forward to all year.

That's not a transaction. That's this role.

At 30A Luxury Vacations, we're a locally rooted, premium vacation rental company operating along the emerald waters and sugar-white beaches of South Walton. We don't run a call center - we run a hospitality team. Our reservations agents know the homes, know the neighborhoods, and know how to guide a guest from "just looking" to "can't wait to get there."

We're looking for someone who shares that standard.

The best reservations agents in this industry aren't order-takers. They're trusted advisors - warm, consultative, and deeply knowledgeable - whose ability to listen carefully, ask the right questions, and confidently match a guest to the right property turns inquiries into bookings and bookings into return guests.

That's who we're looking for.

As a Guest Services Agent, you'll be the first voice of 30A Luxury Vacations for every guest who reaches out. You'll report to our Director of Guest Services and work shoulder-to-shoulder with a tight-knit reservations team that takes pride in the experience we deliver.

Day-to-day, that means:

• Responding to guest inquiries across phone, email, and text - quickly, accurately, and with the kind of warmth that makes someone feel they've called the right place

• Guiding guests consultatively - understanding what they need, matching them to the right property, and confidently communicating the value of what we offer

• Processing bookings, modifications, and cancellations across all channels with care and precision

• Managing communication and bookings across Airbnb, VRBO, and our direct booking channels

• Handling pre-arrival communication - confirmations, directions, recommendations, and special requests - so guests feel taken care of before they ever check in

• Maintaining deep knowledge of property availability, rates, amenities, and the unique character of every home in our portfolio

• Coordinating closely with property management, housekeeping, and maintenance to keep every arrival seamless

• Fielding guest questions during stays and routing anything you can't resolve to the right person, fast

• Identifying upsell opportunities - welcome packages, extended stays, special add-ons - because thoughtful recommendations are also good business

• Contributing to a team culture where the standard is set by example, not by reminder

We're in the hospitality business. That means we work when other people vacation. Weekends are a regular part of this role, and holidays can be a workday too - because that's when our guests are booking, arriving, and experiencing everything we've promised them. We build the team's schedule as fairly as we can and make sure there's protected time to recharge.

If you take pride in being the person who shows up when it counts, you'll feel right at home here.

You're a natural with people. You write well, you listen well, and you stay composed when things get busy. You can hold a friendly conversation while typing accurately, juggling three browser tabs, and remembering that the guest from Tuesday's call wanted Gulf-front with a heated pool.

You'll be a strong fit if you bring:

• 1+ years in hospitality, reservations, or high-touch customer service - vacation rental or luxury environment strongly preferred

• An instinct for consultative communication - you guide decisions, you don't just answer questions

• Outstanding written and verbal communication skills - your emails read well and your phone manner puts people at ease

• A sales sensibility without the sales pressure - you help people make the right choice for them

• Composure…