Customer Service Clerk ; IT Call Center

To perform this job successfully, an individual must be able to perform the essential job functions satisfactorily. A qualified employee or applicant with a disability may be afforded a reasonable accommodation to perform the essential job functions of a position in compliance with the Americans with Disabilities Act. Veterans' Preference and Priority will be given to eligible veterans and their spouses in accordance with Chapter 295.065 and Chapter 295.07 of the Florida Statutes and Florida Administrative Code Chapter 55-A7 with respect to Veterans' Preference in appointment, retention, and promotion.

Effective July 1, 2021, certain service members may be eligible to receive waivers for postsecondary educational requirements. Since every duty associated with this position may not be described herein, employees may be required to perform duties not specifically spelled out in the job description, but which may be reasonably considered to be incidental in the performing of their duties just as though they were written in this job description.

Interacts with the public and other interested parties to provide information in response to inquiries about Clerk & Comptroller information and duties, activities conducted by the Clerk & Comptroller's office, location of departments and sections for locations on both sides of the County. In some instance may route inquiry to a specific department. Provides a professional and courteous response via telephone and/or on-line.

Customer Service Clerks are part of the Production-Oriented Career Progression Program.

Perform any combination of the following duties according to assigned area of responsibility. Progression-based promotion is available from Level I through Level IV.

• Provide courteous and professional customer service in order to assist with questions and concerns; customer requests and needs vary considerably.
• Provide information to customers about services as they relate to the Clerk & Comptroller's office.
• Provides assistance by use of all Clerk & Controller computerized databases and other documents to obtain information needed to assist with inquiry. Update and close work orders received from departments upon resolution of customer's inquiry.
• Perform complex cashiering function as needed.
• Complete end-of-day balancing and prepare deposit.
• Conduct detailed research of records in order to answer customer inquiries.
• Redact information for scanned documents as required by Florida Statutes prior to e-mailing.
• Process copy requests.
• Docket case disposition information for traffic infractions, county/municipal ordinance, and criminal infractions.
• Clear driver's license suspensions, when applicable.
• Process juror requests.
• Participate in cross-training in both trainer and trainee capacity.
• Operate office machines; such as photocopiers, scanners, facsimile machines, and voice mail systems.

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.

A valid Florida Driver's License may be required for some positions.

Unless otherwise noted, applicants must have a minimum of a high school diploma or possession of an accredited equivalency diploma, in addition to the direct experience required, and the ability to pass skills testing (such as typing, spelling, math, and grammar) within one (1) year. Preference is given to candidates with experience in a government entity performing similar functions.

• This position requires a high school diploma or possession of an accredited equivalency diploma.

• This position requires two (2) years of direct customer service experience.

• This position requires four (4) years of direct customer service experience.

• This position requires five (5) years of direct customer service experience. Position is only available for promotion.

A postsecondary degree may be substituted for direct work experience if a candidate is otherwise qualified for the position. Related work experience may not substitute for any required licensure, certification, or registration required…